Billing Administrator – IT & Telecoms
Full job description
Connectment
Salary: £26,400 – £30,000 per year
The Client:
A well-established and fast-growing Technology business based in Gateshead.
With 11,000 customers across the UK, they provide Managed Print, Information Management, Agile working, Telecoms and IT Managed Services to name but a few.
They are passionate about their employees and are looking for an energetic and highly motivated staff member to join an established team with the right ‘can do’ attitude’.
The Opportunity:
Billing customers on time and accurately is critical to their success. We are looking for a person who really understands how to connect with customers and colleagues to successfully deliver daily billing processes.
Ideally with a background in customer service and knowledge of IT and Telecoms, you will know what it takes to make sure the billing operation meets the needs of our customers.
As Billings Administrator, you will play a key part in being responsible for billing IT and Telco customers to meet the agreed annual/monthly billing targets.
Some of the responsibilities for this successful individual would be but no limited to:
* Adding individual charges for customer’s monthly charges.
* Setting up call tariffs for Network and Mobiles.
* Responsible for completing customer billing queries with Customer Service Department.
* Completing changes to existing customer’s tariffs and accounts.
* Managing customer files within the company filing system.
* Raising billing queries with suppliers.
* Liaising with customers over the phone and written correspondence in a professional and efficient manner.
* Dealing with Customer queries and report these to necessary company/department
* Updating company customer lists.
* Collection of daily & Monthly CDRs and complete full imports
* Provide weekly revenue reports
* Provide monthly revenue reports
* Generation of monthly invoices
* Generation of monthly reports
* Processing of monthly email invoices and reports and dispatch via email
* Export file for Sage (or other accounts package)
* Export file for DD processing system
The Candidate:
The successful Billings Administrator will be/have:
* Strong understanding of telecommunications products and services
* Experience in disputing invoices and working with customers to resolve complex service issues
* Strong verbal, written communication, and interpersonal skills
* Requires knowledge of Microsoft Excel and billing systems.
Benefits:
* Competitive basic salary
* 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays
* Stakeholder pension scheme
* Healthcare Cash Plan
* Death in Service
* Cycle to work scheme
* Voucher & discount hub
Please contact for a confidential discussion
To apply for this job please visit definitejobs.co.uk.