AV / Vc – Scheduler

The Role: Our Client is a leading audio-visual and collaboration organisation specialising in the delivery and support of videoconferencing, audio visual and interactive presentation solutions to both public and private sector organisations.
This role will involve the scheduling and co-ordinating of engineering resources:
• Effective planning and scheduling of field engineers and contractors for the installation of new projects and provision of service contracts.
• Optimising scheduling based on customer expectations, contractual requirements, engineer skillsets and wellbeing, to minimise revisits to site and keep costs to a minimum.
• Liaising with project managers, account managers, clients and other internal departments for resource requirements.
• Facilitate resource prioritisation and conflict resolution.
• Act as the custodian of skills and competency data for the engineers.
• Balance the requirements of the company, team and individual to deliver jobs right first time and to achieve a good work/like balance
• Delivering high levels of customer satisfaction
Location: Office based – Warrington
Hours: Normal hours of work are 37.5 hours on 5 days per week. Overtime is paid if there is a requirement to work additional hours to meet the needs of the business.

Essential

• Experience in field based VC/AV/UC/IT Engineering & Maintenance within an audio visual/video conferencing/unified communications or IT networking company.
• A clear understanding of all aspects that need to be considered for effective and balanced resource planning and scheduling
• A “can-do” attitude
• Strong Communication and Organisational skills
• Strong team player
• Effective negotiating skills
• Ability to set & manage client expectations
• Computer literate – Microsoft Word & Excel.
• Full UK driving licence
• Security Clearance (required within first 6 months of employment – funded and organised by the Company)

Desirable

• Previous experience as a field based engineer
• Technical knowledge of the VC/AV industry

Benefits: Mobile phone, life Assurance, access to Stakeholder Pension, annual bonus scheme.

This role offers the opportunity to receive on-going training and development to keep you up to date