Area Development Manager (Funeral)

***AREA DEVELOPMENT MANAGER***FUNERAL SERVICES***£32,000-£35,000***ASAP***SEVENOAKS BASED***CORE HOURS MONDAY TO FRIDAY***VALID UK DRIVERS LICENCE***COMPANY CAR PROVIDED***

Key Accountabilities/dimensions:

-Achieves outstanding results/scores against the Client Service measurements and targets (e.g. reflective comments, client feedback and FMS KPI Reports).
-Is considered an ambassador of the company brand & contributes to the changing shape of the business with new ideas and material contributions.
-Meets / exceeds financial targets and satisfies all budgetary controls on a monthly, quarterly and annual basis.
-Increases market share and achieves business growth in hub(s) and branches.
-Seeks out opportunities to raise brand awareness and strives to grow added value disbursements.
-Works collaboratively with all employees and senior management team members to achieve the ethos that the company is “the place to work” in the sector.
-Improves the scale and quality of Community outreach activity in the hubs local area and builds positive and proactive relationships in communities we serve.

Client Service Excellence:

-To ensure consistent delivery of the highest levels of client service and provision of all aspects
-To ensure that themselves and their teams with whom they come into contact respond and behave in ways that, at all times, show sensitivity to the differing needs and requirements of the bereaved and staff
-To ensure that the care is taken of every deceased person and facilitate the best possible experience for those who wish to spend time with them
-Manage the performance of all employees under your direction with emphasis on the provision of consistently high quality client service
-To use available client satisfaction indicators
-To positively reinforce good client service and as the basis for identifying and improving service where required
-To suggest refinements and improvements in client service to Regional Development Director and assist with in-house training to improve performance

Operational Efficiency and Control:

-To work closely with other Area Development Managers and Funeral Directors to ensure branches are fully operational and human resource levels are appropriate to meet both client and business needs
-To work closely with Regional Development Director to ensure co-operation between support and client services
-To operate the Effective Site Visit procedure ensuring continuous successful audit results of quality standards for the hub(s) and branches
-To frequently communicate with teams to keep them up to date with company updates, client feedback, community activities, changes in processes and branch performance -To achieve budgeted EBITDA and control costs identifying efficiencies where ever possible
-To ensure that company policy and procedures regarding credit /debt management is adhered to in all branches
-To ensure that company policy and procedures regarding credit control and handling of cash are adhered to in all branches
-To provide administrative support to Regional Development Director
-To attend training sessions as and when required and to be responsible for yours and your teams development needs
-To comply with the Company’s policies and procedures on health, safety and hygiene and report all infringements where identified
-To share in rota to cover duties outside normal business hours (i.e. nights, weekends and statutory/customary holidays)
-To promote the Company ensuring all employees offer our full range of services including funeral pre-need plans and memorials
-To ensure that month end processes are completed in a timely way

Business Growth:

-To provide excellent quality, client-driven services at all times
-To be aware of and sensitive to the needs of bereaved people
-Establish and maintain own personal reputation, developing and maintaining close professional relationships with opinion formers
-Establish and maintain good relationships with local business community
-Identify training needs of team to ensure they are fully trained in all ranges of services to ensure client choice
-Ensure that personal behaviour must conform to company standards at all times
-To undertake continuous analysis and interpretation of performance data e.g. market share, place of death reports, demographic information
-Self and team to participate in and support community events and activities
-Identify and implement specific marketing initiatives
-Proactively seek out ways in which the business can be developed and work with the appropriate line manager to find ways for implementing good ideas
-Develop and maintain window displays
-Share ‘best practice’ and successes with colleagues

People – Leadership & Development:

-To be fully committed to the Employee Charter, the visions, values and standards of the company and to lead by example.
-Lead, inspire, motivate and develop the hub and area teams to deliver excellence in client service, developing your teams within the hub(s) and branches.
-Acts as a role model to all employees within their jurisdiction and the wider company.
-Communicates effectively and actively listens to employees.
-Provides opportunities for employees to develop their skills and capabilities through a dedicated programme of learning and development opportunities
-Identifies and nurtures talent within the area to develop the right attitudes and capabilities for the future.
-Responsible for performance management of all employees within the region – work closely with Head of HR and L&D Manager to raise the performance standards.
-Builds strong relationships with colleagues and sets exceptional performance standards to be followed.

KEY COMPETENCIES & BEHAVIOURS:

Exceptional client focus
Passion for the funeral industry
Building and maintaining the client relationship and service standards
Respecting the deceased and their loved ones
Effective communication and interpersonal skills
Developing people and driving effective teamwork
Resilience and working effectively in a pressurised environment
Approachable and diplomatic
Accurate attention to detail
Strong decision making and problem solving skills
Strong community engagement and presence
Strong operational knowledge of company operating procedures
Strong numeracy and literacy skills
Strong reasoning and negotiating ability
Excellent IT skills
Outgoing and communicative
Experience in delivering funeral services
Hold a current driving licence

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.