Area Centre Manager

Salary: £45,600 – £50,400 per year

Area Business Centre Manager

Base Salary: £38,000 – £42,000

Location: Fully Remote – Covering a TBC Region of Scotland

Hours: 9am – 6pm (Monday – Friday).

Start Date: Immediate / After Notice Period

Two Stage Interview: 1st interview via Teams; final interview is office-based

• Our client is a nationwide flexi-office / serviced office provider. They are currently seeking an Area Business Centre Manager to manage newly opened and existing business centres throughout Scotland.

• This company is a (commercial property) managed operator that is part of a larger group with multiple serviced / flexible office brands across approximately 50+ business centres throughout Scotland, England, and Wales.

• Their services encompass office space leasing, business advisory services, commercial property finance and development.

BENEFITS INCLUDE:

◉ Training Support Package – Ongoing Professional Development

◉ Enhanced Maternity, Adoption, Shared Parental and Paternity Pay

◉ Annual Professional Membership Subscription

◉ 33 days of annual leave (including all statutory bank holidays)

◉ Discounted Private Medical Insurance Cover

◉ Life Assurance

◉ Income Protection Insurance

◉ Payroll Giving

◉ Cycle to Work Scheme

◉ Annual Flu Jabs

◉ Eye Tests

ROLE OVERVIEW:

• The Area Business Centre Manager’s main focus is to lead, coach and mentor Business Centre Managers to deliver a great customer experience in a safe and compliant environment adhering to the company’s policies and processes

KEY RESPONSIBILITIES:

People Management & Centre Standards:

• Develop a high-performance culture through managing performance and identify training and development needs through 1:1 sessions, coaching, mentoring, CPD journal document and HR processes, KPI setting, team meetings and active participation around each business centre
• Train and develop the Business Centre Managers to deliver professional and friendly viewings, identify upselling opportunities and instill a commercial approach to the Business Centre Managers’ day to day routine
• Focus on continuous improvements to centre standards by using the Area Centre Manager’s Centre Visit Report, review service levels whilst reducing debt and increasing service revenue
• Identify and measure key performance indicators to support an effective operating rhythm
• Conduct regular physical and virtual centre visits and audits with direct line reports
• Ensure the centre operates in line with company policies, procedures and processes
• Ad hoc duties as and when required by the business

Property Management

• Ensure refurbishment and fit-out activity is managed effectively
• Carry out building inspections and audits as necessary
• Oversee the management of repairs & maintenance within the business centres
• Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for staff, customers and visitors
• Ensure that the centres are on top of their mandatory H&S requirements and that certification is being uploaded to their portal in a timely manner
• Implement and support the centre teams to deliver the ‘Covid Secure Office’ at all times
• Implement timely remedial actions as required with direct reports

Debt Management

• Oversee customer debt in line with the company’s debt policy and process, making sure that all key stakeholders captured within the policy are up to date on progress

Compliance

• Ensure processes and controls are followed and compliance can be evidenced
• Escalate identified issues and risks
• To have up to date knowledge of GDPR and AML
• Ensure the business follows mandatory requirements for AML and GDPR

EXPERIENCE & SKILLS REQUIRED:

◉ 2yrs+ experience in the serviced office / flexible office industry / facilities management / hospitality management / commercial property management.

◉ Coaching experience within a customer-facing environment

◉ Remote multi-site management

◉ To have an understanding and work to policies and processes to deliver compliance to statutory H&S obligations