Contact Centre Ivr Technical Project Manager

Detail
This role operates within the client’s Technology Transformation Programme responsible for delivering technical and infrastructure improvements to support new and existing products and services.

The role reports to the Project Integration Lead

Key Accountabilities:
Primarily responsible for all technical and non-technical project deliverables within the scope of the project. Key activities:
• Responsible for ensuring project technical deliverables arrive within agreed scope, quality, timelines and cost using project management tools and methodologies
• Preparation of timely status reports for own and managed work streams
• Stakeholder management through effective communication with technical and non-technical stakeholders and participation in project change boards
• Work with a number of multiple IT, supplier and readiness teams to ensure that the proposed solutions can be delivered, identifying support mechanisms that will need to be extended to cover new functional areas
• Work closely with individual development, support and operational teams to ensure the planned changes are understood, tracked and implemented in a timely and controlled manner
• Ensure that all changes to systems are appropriately tested before they are transitioned to the live environment, and that individual defects are identified, prioritised and driven to conclusion.
Key Skills and Requirements

Mandatory:
• Technical delivery of complex large Contact Centre IVR integration projects
• Full lifecycle Technical Project Management / Delivery experience in complex technology projects using SDLC methodologies
• Experience of managing Tier-1 systems integrators / suppliers from definition to delivery
• Experience of delivering effectively in a matrixed, fast moving, release-orientated business environment

Desirable:
• Mobile / Telco / Broadband background

You MUST BE ABLE TO START BY MID JANUARY to apply for the role and have the experience outlined above and be fully mobile.