Apprentice Infrastructure Technician

We’re looking for an enthusiastic, creative apprentice who enjoys working as part of a team, is excited by technology and is keen to help others. The role involves supporting our tech team in schools, working alongside our web designer in our fabulous centre in Clapham and helping our computing teachers by ensuring our vast array of kit, from robots to 3D printers, is in full working order. If you are looking for a digital career, then come and join our award-winning and very friendly team.

What you’ll be doing as an Apprentice Infrastructure Technician
The role is varied. You could be working alongside one of our technicians in a school helping to resolve issues and ensure smooth running of the school system. On another day, you could be working up at the Festival Hall, supporting our computing teachers in running a day focusing on the use of virtual reality in the arts. You may find yourself deep inside the workings of one of our 3D printers trying to fix an issue, or it could be a day working with our web designer helping to create a site for teachers in the Middle East enabling them to share their skills and knowledge.

Responsibilities:

To be an effective and engaged member of a highly motivated and successful team.
To be interested in and excited by technology
To be a keen learner – interested in acquiring new skills and learning new approaches
To be a good communicator – willing to speak with, help and inform our customers
To be an excellent time-keeper
To be a good team player – helping in the running of the organisation eg answering the phone, responding to queries, taking messages etc
In return, we will support you in acquiring (or improving your) skills in the following areas:

Technical:

Hardware Diagnostics
Software Troubleshooting/Support
Server Management
Network Understanding
Troubleshooting Methodology
Web:

Webdesign
HTML/CSS
Javascript
Art/design layout
What experience / skills do I need?
At least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.
Problem solving
logical thinking
Clear and professional communication skills
Attention to detail
Ability to use iniative
Willingness to learn
Your Accelerated training programme
Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.

During your 12 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 12 month apprenticeship, in addition to having numerous industry recognized qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Future career prospects
By working hard and demonstrating your ability, drive and commitment throughout your 12 month apprenticeship scheme, upon completion you will have the opportunity for a permanent position.

**This company is an equal opportunities employer who values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**