Apprentice Ict Assistant

This learning community is based upon mutual respect and the belief that ‘every person can walk a step or two with genius’. We know that the potential of our students is virtually limitless and that every person can surpass every expectation if they dare to dream, when supported and nurtured by great teaching; have outstanding learning opportunities with a sense of community and based on a strong partnership between home and school.

Job Details:

• Provide front line support to staff and students on the use of IT within the school
• Support the ICT Assistant Technician and ICT Technician in checking and maintaining the schools ICT resource, ensuring it is in a suitable condition for sage, effective use
• Help create and promote an image of the school which accords with its aims
• Be the first point of contact for staff and students who are experiencing difficulties with connecting to the ICT hardware and software
• Work as part of the ICT support team, attending regular meetings when required
• Monitor the ICT ticketing system for new calls and assist the Technicians in resolving problems
• Record all new support requests received by telephone / walk-in in the ICT ticketing system
• Perform routine user account maintenance including creation, disabling and password re-sets Perform basic tasks to maintain the Active Directory by updating data
• Connect, set up and checks PCs and peripherals for normal operation
• Perform basic PC hardware repairs
• Be aware of safety issues with regards to the use of ICT equipment
• Develop an awareness of consumable stocks and advise when re-ordering is necessary
• Develop own knowledge by in-house training and observing other team members
• Carry out such other tasks appropriate to the grade and post from time to time

This company is committed to safeguarding and promoting the welfare of children. Successful candidates will need to apply for an Enhanced DBS Disclosure.

Skills required:

• The ability to communicate at all levels
• Self-motivated
• Intellectual
• IT Literate
• Good organisational skills

Qualifications required: England – ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English.

Training to be provided:

England – Systems & Networking Level 3 Apprenticeship – | 3 modules in Microsoft Technical Associate | City and Guilds certificate in IT Systems and Principles | City and Guilds Level 3 Diploma in IT Professional Competence

Apprenticeship duration:

12 months

Working week:

37.5 hours (Monday – Friday, 9 – 5:30)

About QA apprenticeships:

QA Apprenticeships is an Ofsted Outstanding provider of apprenticeships. 94% of QA Apprentices secure permanent employment after finishing their apprenticeship. Multi-award winning – Apprenticeship Programme of the Year 2012, 2013 & 2014, Microsoft UK Partner of the Year 2013 Special Commendation – and the first IT apprenticeships business rated Ofsted Outstanding in all areas.

Future prospects:

94% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.It takes just five minutes to apply for an apprenticeship with QA and begin your career with great prospects today.