Apprentice Administrator / Telephonist

Totton College is currently recruiting for an Apprentice Administrator / Telephonist to join the team of an expert drainage servicing company near Marchwood, Southampton.

You do not need to have any previous experience of working in an office or Administration role as full training and support is provided. This is an Apprenticeship job opportunity so you will also be working towards an Apprenticeship qualification in Administration.

Due to the location of the role you must be able to ensure you can travel to Marchwood Industrial Estate on a daily basis.

The Role

– 1st point of call for all telephony quires.
– Booking of jobs onto the CRM system from telephone calls.
– Booking of jobs onto the CRM system from the emails.
– Admin support to the Operations Manager and Technical Supervisor.
– Take credit card payments and log on credit card spread-sheet.
– Supply caller queries with updates as required.
– Office Filing.
– General Ad-hoc duties.

The Company

With 50 years of experience, the company has the expertise to deal with blockages, overflows or floods. Whatever the size of the problem, as an expert in drainage services, they can fix it quickly, safely and effectively.

There is a Small office with several members of the office team looking after 25 engineers and a large area of the South of England’s customers.

Training

The Administration Apprenticeship qualification will take a minimum of 12 months to complete.

The programme will include:

The Apprenticeship Framework – Level 2

The elements of this Apprenticeship Framework are as follows:

Competence element – Level 2 NVQ Certificate in Business & Administration

Knowledge Element – Level 2 Certificate in Principles of Business & Administration level 2

Transferable skills –

Functional Maths Level 1
Functional English Level 1
Functional Skills ICT Level 1

Employee rights and responsibilities (ERR) & Personal Learning & Thinking Skills (PLTS)

Skills required

– Good PC skills
– Attention to detail is essential
– Excellent telephone manner

Personal qualities

– Willing to adapt to a changing environment
– Able to work in a fast paced small office
– Good interpersonal skills
– Dedicated

Qualifications required

None specifically. A good level of Maths and English would be preferred.

Future Prospects

Permanent position within the office team. Currently the office structure is made up of; Technical engineers, H&S manager, Accountant, Dispatcher, Senior Administrator, Dig-Up Repair Supervisor.

Learning Provider Description

Totton College is known for being a friendly and approachable College with staff who will treat you as an individual and offer you all the support you need.

They hope that their excellent facilities, wide range of courses and comprehensive enrichment programme will make your time at college enjoyable and successful.

Totton College is proud to be able to offer high-quality education and training for 16-18 year old students and adult learners both full and part-time. They have strong links with employers and can provide apprenticeships and specialist training for you and your employees.

Post Title: Apprentice Administrator / Telephonist

Location: Marchwood, Southampton, Hampshire

Hours: Monday – Friday 8.30am – 5pm

Salary: £26,000per year

The National Minimum Wage (NMW) rate for apprentices is £26,000 per year. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Type: Full Time Apprenticeship

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