Applications Specialist

Applications SpecialistPeterboroughto c£45k + ben

Our client has been established for almost 30 years and provide both services and products on a truly global scale. As a result of continued success and a planned programme of continuous improvement and strategic growth, they are now seeking to recruit a dynamic, adaptable and highly experienced Applications Specialist to complement their established Information Systems department.

Reporting to the Lead Architect and Applications Support Manager, the successful candidate will play a crucial role within the application support team, working as of part of the 2nd and 3rd line support for the Enterprise Business Applications used by internal customers and an expanding portfolio of Digital Applications used by external customers and suppliers. With users being highly reliant on data, systems and workflows to meet their business objectives, you will be responsible for understanding the business needs and ensuring the user experience of the business systems and digital platform applications is positive through strong service, deployment, maintenance, education and configuration of the platforms and systems.

Working as part of a small and talented team of administrators, analysts and architects, you will provide extensive Subject Matter Expertise (both technical and functional) of the Enterprise Business Systems and Corporate Digital Platforms and will both plan and coordinate with business units, technical teams and application vendors for all activities tied to the business systems and digital platforms (especially those of a technical nature) including design, implementation, enhancement, integration and maintenance, while following best practices, policy & procedures.

Responsible for analysing and understanding complex business problems, architecture and data flows and proposing cost-effective solutions whilst identifying ROI metrics consistent with business vision and direction, you will fully document the business & digital solutions including architecture diagrams, environment setup, standard policies and procedures, best practices, troubleshooting and all specific information related to ongoing support and maintenance of the systems. Additionally you will support the planning and execution of acceptance testing, quality assurance testing, data migration, roll-out, and documentation efforts as needed.

A skilled communicator at all levels, you will field incoming incident, change & problem tickets from end users to resolve platform, application and software issues within servers, databases, and other mission-critical systems and perform hands-on fixes at the server or desktop level, including installing and upgrading software, installing hardware and configuring systems and applications, as well as identifying and assisting with preventative maintenance, including the installation of updates, service packs, patches, hot fixes, anti-virus software and protection software as required.

With your strong organisational, prioritising and customer service abilities, it is envisaged that the successful candidate will be qualified to degree level in a relevant discipline and demonstrate extensive experience of working within a technology support role at both user and server level. Essentially you will hold a full driving licence and demonstrate previous experience with technology solutions tied to ERP, CRM, Web and content management solutions for line of business and back-office applications.

You will possess a working knowledge of Windows server 2003/2008/2012 and RDBMS MS SQL2008, SQL2012 technology and strong knowledge of Windows Server Administration. Inc Servers in a Web Architecture solution including IIS. Experience with developing and troubleshooting web applications including knowledge of integration of systems, custom web services, servers etc will prove distinctly advantageous.