Application Support Specialist

Salary: £30,000 – £33,600 per year

Anderson Knight are working with a Glasgow based business to recruit a Application Support Specialist to join their growing IT department. The successful candidate will primarily be dealing with all aspects of providing IT support for a growing business but with an element of configuring and testing the software applications in use within the company.

Main duties and responsibilities are:

• Completing daily jobs and tasks in support of the business teams

• Dealing with 1st and 2nd line helpdesk support issues, data issues, software bugs, hardware or software configuration issues and talking to users about their problems to identify any area(s) to be investigated

• Configuration of software applications

• Liaise directly with 3rd party vendors for support and change requests

• Running SQL scripts to identify and resolve any data issues

• Working directly with stakeholders, understanding their requirements and configuring the software applications to deliver approved change requests

• Testing the software to ensure it is fit for purpose before handing over to the business UAT teams

• Liaising with the UAT teams to deliver testing sign off

Candidates must have:

• Programming knowledge is not required however, a good technical background, plus experience of the following would be an advantage:

o MS SQL Server and / or T-SQL

o Windows Scripting Languages

o Website support

• Working in the financial services sector with knowledge of mortgage systems, preferably DPR

• Knowledge of infrastructure support

• Experience of managing change within an organisation

• Experience of liaising directly with vendors

• ITIL qualification