Administrator
Full job description
Allied Recruitment
Salary: £26,000 per year
Customer Service Administrator
Permanent/ Full time
Monday to Friday, 45 hours a week
Competitive salary, plus bonus
Letchworth Garden City
Are you a strong administrator with excellent organisational skills? Do you possess exceptional communication skills? If so, then we would love to hear from you.
We are recruiting for a Customer Service Administrator to join our thriving team based at our brand new depot opening soon in Dartford. As an integral member of the team, you will be responsible for completing the full recharge and debt processes for the depot. This is a role with varied tasks and it is suited to somebody who enjoys being proactive.
What do you get?
- Free onsite parking and charging point for electric cars
- 25 days holiday, plus bank holidays.
- Increasing holiday entitlement for long service (capped at 30 days).
- All new starters are automatically enrolled into the group life assurance scheme.
- Workplace pension scheme.
- An opportunity to work for the European leading company in our field.
What will you be doing?
- To ensure the recharges are justified with all the paperwork required
- To ensure the recharges are accurately charged
- To provide recharge update reports to the Depot Manager every week in preparation for customer meetings
- To raise credit notes and investigate any discrepancies related to each recharge case
- To be able to answer to customer’s queries regarding the recharges
- To deal with telephone calls regarding vehicle breakdowns and incidents
- To manage the invoicing process for the Depot
- To be the debt controller for the Depot
- Any additional duties as required by Depot Manager
- To support all of the Depot’s operational teams
- To work in line with and respect the companies policies, rules and procedures.
What are we looking for?
Essential:
- Excellent verbal and written communication
- An ability to develop a strong relationship with customers
- A high level of attention to detail
- Good PC literacy – mainly in Excel and Gmail
- Excellent telephone manner
- Ability to work as part of a team
- Be comfortable working autonomously
- Ability to organise & prioritise
- Work to tight deadlines
- Willingness to make suggestions for improvements in processes.
Desirable:
- Knowledge of Transportation and Logistics industry.
To apply please submit your CV and a member of our recruitment team will contact you.
To apply for this job please visit definitejobs.co.uk.