Administration Manager

Main duties and responsibilities:

-To effectively manage daily, weekly and monthly administration to meet the operational and financial requirements of the business by providing assistance, guidance, advice, or taking appropriate action to effectively resolve issues and ensure that appropriate performance levels are being met.

-Ensure the needs of the business are fully supported by the administration team in meeting customer, contract and audit requirements

-Ensure the implementation and adherence to administration processes and procedures that support excellent standards of service delivery and the achievement of agreed service levels, in the most cost effective and profitable way possible

-Manage the ongoing recruitment, training, development and coaching of the administration team

-Regularly review and document all aspects of individual administration staff performance including productivity, targets, quality of work and time management and use personal development plans to improve individual performance where necessary

-Setup, monitor and deliver internal weekly and monthly reporting to include individual and team performance against service level agreements for all steps within the administration process

-Manage administration activity to support all internal and external audits

-Ensure the administration team handles all inbound and outbound customer communication in a professional manner in accordance with the interests of the Company

PLEASE NOTE ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTEDSpring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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