Admin Team Leader – Southend

Senior Site Co-ordinator, Southend

The Senior Site Coordinator role is being introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each AC by:

• Day to Day management of administration assistants
• Ensuring that claimants are kept informed always & have a positive experience.
• Proactive session management is being followed to ensure the team is productive and all clinicians are fully utilised in line with their experience.
• Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
• Better decision making around retractions/cancelations
• Onboarding and training of site coordinators within the region
• Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
• Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
• Acting as initial contact for any escalations, whether that be via a claimant or clinicians
• Monthly one-to-ones, appraisals, and reviews

Job Details

• Monday to Friday- 37.5 hours
• £27,025