Admin Team Leader – Southend

Admin Team Leader – Southend

Job Description

  • Permanent
  • Southend-on-Sea, UK
  • £27025 per annum, Benefits + Benefits! UK / Year

Senior Site Co-ordinator, Southend

The Senior Site Coordinator role is being introduced to provide a better claimant experience, to provide support to the service delivery manager and enhance performance at each AC by:

  • Day to Day management of administration assistants
  • Ensuring that claimants are kept informed always & have a positive experience.
  • Proactive session management is being followed to ensure the team is productive and all clinicians are fully utilised in line with their experience.
  • Monitoring of the arrivals board/MI to ensure that all empty slots that can be filled are filled.
  • Better decision making around retractions/cancelations
  • Onboarding and training of site coordinators within the region
  • Introducing governance around compliance, ensuring that site coordinators are complaint with current guidance
  • Implementation of any agreed changes to process and/or procedures and that they are being followed and understood by site coordinators
  • Acting as initial contact for any escalations, whether that be via a claimant or clinicians
  • Monthly one-to-ones, appraisals, and reviews

Job Details

  • Monday to Friday- 37.5 hours
  • £27,025
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