Admin Assistant

Our client, a large financial institution, is looking for an Admin Assistant to join their team part-time in Cardiff on an initial 3 month basis.

The role:

• Maintain and provide key stakeholder management in the form of dealing with queries on the progress of an application’s status and providing solutions to queries
• Plan and organise own work to ensure Service Level Agreements are met and no loss to the business/customer incurred
• Complete application set up including product specific requirements
• Process amendments to customer accounts using various systems, communicating with all relevant parties where necessary
• Take ownership and make decisions on individual cases within discretionary limits and decide whether further investigation is required, what investigation is required and provide recommendations to management

Requirements:

• Delivers outstanding customer service in all that they do.
• Maintains the perfect balance between the interests of the company and its customers
• Delivers every time to high standards – time, cost, quality, efficiency, value
• Pays attention to the important details that could have a commercial risk and business / customer impact
• Communicates in an open, complete and consistent manner
• Good written and verbal communication skills
• Good PC Skills including Microsoft Office such as Word and Excel
• Good planning and organising
• Team Player
• Excellent attention to detail
• Able to use own initiative
• Must be adaptable / flexible able to cover hot spots within own team and rest of the department

Interested candidates should submit their CVs at the first instance.