Account Manager – Online

Account Manager

Working for a very successful global organisation who has clients and offices across multiple continents. The online digital space is booming, so we’re looking for a driven account manager who has a strong interest in the online space. Career progression and development sits at the heart of this company’s ethos, so if you’re looking to gain valuable experience and grow within an expanding business this is the role for you!

As part of the account management team, the Account Manager will report directly to the Head of Account Management and will be responsible for providing the highest-level of service and support to a variety of merchant accounts and for building solid, long-term relationships in order to continuously grow and optimize existing portfolios.

The ideal candidate will proactively handle the needs of the assigned merchants and will be accountable for determining the best ways to effectively promote, sell and manage the account to consistently grow revenue. A recent graduate with previous account management experience of approximately 1-2 years.

Responsibilities:

• Provide accounts with superior and professional service, support and follow-up for operational requests as well as for more complex projects and integrations, if required.
• Display a strong understanding of each client’s business model in order to effectively promote and sell a variety of solutions in order to grow existing portfolio and help merchants optimize the services on offer.

• Engage the Marketing and Product team to develop marketing support for merchants where the business case exists.
• Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building in order to contribute to the attainment of the Company’s sales goals and to avoid account attrition.
• Convey clear and accurate information at all times to clients regarding pricing and fee structures, industry rules and regulations, security and compliance matters, product information and project progress.

Requirements:

• You possess a university degree or equivalent in Commerce, Business Administration or in an equivalent field of study.

• You have some prior experience in account management, customer support, sales or business development.

• You have demonstrated that you can provide effective, top notch customer account support and are driven and self-motivated to reach your targets.

• You can work independently, and possess strong organizational, time management and communication skills.

• You are tech savvy, extremely customer service oriented, professional, resourceful, and have the patience and the ability to tactfully handle customer inquiries and negotiations.
• You must be available for frequent travel to meet and network with clients in person.
• Additional languages skills are a strong plus (German, French, Swedish) but not essential.