Account Manager – Managed Services

Account Manager / Bournemouth / Up to £45,000 plus OTE

Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Senior Account Manager. This is an excellent job opportunity if you are looking to advance your career within the IT Support industry. You will join a dynamic and ambitious team, working as a member of the Sales and Marketing department.

Job role:

As Account Manager you will take responsibility for a number of named and shared customer accounts working in two key areas:-

Keeping Customers Happy:

• Proactive and regular account management reviews and communication with customers via Lync, Email, Phone and Face to Face
• Work with Support, Projects and other teams when customers escalate issues to ensure their concerns are met
• Resolve customer complaints professionally
• Produce and manage quotes for new services and equipment securing purchase orders and signed Service Agreements as needed
• Maintain and update Service Agreements
• Ensure invoicing is correct and resolve customer invoicing queries
• Help customers to use their technology better

Growing Revenue:

• Upsell and cross sell to existing customers
• Introduce new ideas and concepts to help customers improve their use of technology
• Generate referral leads for new business sales team
• Liaise with marketing team to create customer stories, testimonials and case studies
• Support the Head of Account Management in managing accounts

Pre-requisites:

• As Senior Account Manager you will have proven recent Account Management experience in a B2B IT environment, ideally Managed Infrastructure Services
• Customer service experience in a technology related field and have previous experience in IT services and support
• Have a good level of IT and technical knowledge
• Have excellent personal organisation with an ability to juggle multiple tasks and prioritise based on various factors
• Be able to perform well under pressure and solve problems quickly and efficiently
• Have excellent communication and interpersonal skills
• Have good business consultancy skills and be solution and customer focused
• Driving license as travel involved

If you are interested please send a copy of your CV to Claire at Jonothan Bosworth for more information.