Account Manager – Hard Services M&E

Salary: £84,000 per year

We are currently recruiting an experienced Account Manager with a background in leading Hard Service (M&E) Maintenance contracts for commercial and retail portfolios. To £70k plus Car Allowance £5,300 and excellent benefits package.

The Account Manager will have full accountability, responsibility and ownership of the service delivery for a brand new contract consisting of a portfolio across Central London. They will provide line management to Contract Managers & Administration whilst maintaining a proactive customer interface to ensure a high standard of both service delivery and customer care in addition to Implement plans and actions through your leadership skill to all direct reports, for the profitable operation and growth of contractual business within the company through the provision of high quality service to our Customers.

Responsibilities

You will:

* Provide first line management and leadership to dedicated contract team, setting team objectives and individual staff performance management.

* Managing contract service provision via clearly defined contract metrics (KPI/SLA) in line with agreed contractual responsibilities.

* Co-ordinating the implementation of standard operational processes across business group, including Business Focused Maintenance and Energy Focused Maintenance.

* Ensure continued service & efficiency improvement providing clients with innovative service ‘value add’ and interaction.

* Technical operational commitments are met and exceeded. Risk Mitigation measures are in place for the assets under contract.

* Ensure that all engineers are trained and competent to carry out their role and there are adequate Authorised Persons available to operate the sites

* Provision of technical support in all aspects of the contract, including shutdowns, Projects, day to day advice, Bulletin/article compliance as needed this may include out of hours works

* Delivery of assigned financial plan, including gross profit, WIP and debt collection.

* To participate in regular (min monthly) Operational Performance/Contract Review Meetings with Client and Senior Management.

* Produce Monthly Operational Report detailing contract performance; finance; SHEQ; innovation; etc in accordance with the agreed content.

Requirements

You will have:

* Strong mechanical & electrical systems/services knowledge within a commercial building environment

* A track record in project management and negotiation

* Sound understanding of business critical risk management & mitigation

* Excellent motivation and influencing skills

* Good financial acumen with a proven knowledge of budgetary control/P&L

* Experience of customer relationship development for business growth at a middle – senior management level

* Experience in the management of a customer portfolio

* Understanding of health and safety legislation and guidelines, policies and procedures

* Experience of delivering exceptional operational delivery by self and through others

* Experience in the management of staff and subcontractors

* Track record of success in supporting major business contracts, or operational management of a Business Unit or region and/or providing support to a professional function

Salary

* to £70k plus Car Allowance £5,300

* Holiday (25 Days),

* Pension with leading provider

* Private healthcare,

* Staff Discount scheme

* Personal development programme and flexible benefits

This is a great opportunity to join a large national service provider with excellent staff retention and offers genuine career progression.

For more information on this exciting role please get in touch with Steve West.