Account Manager

Account Manager

As an Account Manager you will be responsible for our new clients through the initial 6 months of their debt management plan.

Your role will be to make & receive calls from our new clients, working through the campaigns we have in place. 
You will also be responsible for providing them with support and dealing fully with any queries they may have to ensure every client has an excellent experience on every call.
The role is target driven as you will also be advising our clients on alternative money saving solutions.

Person specification:

• Excellent communication skills.
• Proven customer service skills with a drive to achieve company targets and to provide clients with “best advice”
• Confident, outgoing individual, with the ability to proactively build client relationships.      
• Must be able to work and absorb pressure, whilst maintaining a professional and positive attitude both within the office environment and with clients.
• Able to work on their own initiative, work to deadlines and manage a heavy workload.

Experience:

• Strong and proven time management skills.
• Excellent telephone skills in overcoming objections and gaining commitment.
• Works well in a team environment and individually.
• Willingness to be flexible dependent upon the demands of the business is essential.
• Telesales experience essential

Salary: Up to £21,600 dependent upon experience + Bonus OTE – £28,800

Shifts:

40 hours per week on a rota covering Monday to Thursday 0800 to 2030, Friday 0800 to 1800, Saturdays generally closed

1 Week = Monday to Thursday 08:00 to 17:00  & Friday 8:00  to 16:30
1 Week = Monday to Thursday 11:00 to 20:00  & Friday 9:00  to 17:30 

Benefits:

• 4 x Salary Death In Service Scheme.
• Child Care Voucher Scheme.
• Up to 33 days holiday per annum, including Bank Holidays.
• Private Healthcare (after qualifying period).
• Employee discount scheme, including discounted gym membership.
• Canteen area with internet access.
• Free Hot & Cold Drinks.
• Staff Referral Scheme.
• Ongoing training and coaching.

About our company

Harrington Brooks is one of the longest established & well respected Financial Solutions companies in the country, with over 15 years experience in the sector and over 63,000 clients.
As well as Debt Management Programmes, we offer our customers a wide a range of alternative financial solutions such as IVA’s, and help with Bankruptc