Account Manager

Based in Newark

£21,000 + Uncapped OTE + Excellent Benefits

Are you a confident, self-motivated individual that thrives in a target driven environment? This is an exciting opportunity to join our award winning small business department, providing an outstanding experience to new and existing customers.

The Account Manager role is a great opportunity for service focused individuals to build and own relationships for a dedicated range of business customers. Working in a targeted environment, you’ll be critical in retaining and maximising revenue across your customer base.

As an Account Manager, your main responsibilities will involve:

• Proactively contacting all allocated customers within a four-month rolling period, to identify sales opportunities and maintain loyalty
• Building and maintaining critical customer relationships
• Working to set KPI’s around growth, revenue and retention
• Living the brand and proactively referring customers to other departments, providing a well-rounded business solution and world class experience
• Capturing valuable customer information to effectively manage future sales opportunities
• Displaying strong commercial acumen through an awareness of competitor offerings
• Delivering an exceptional customer experience through every interaction
• Maintaining a professional and approachable work ethic, whilst liaising with other areas of the business
• Escalating and resolving service issues that may impact on the customer experience
• Autonomy for managing a demanding workload with accuracy, ensuring all paperwork is completed within agreed timeframes

As an Account Manager, your skills and qualifications will ideally include:

• Sales experience, preferably business-to-business
• Proven record of achieving and exceeding targets
• Passion for telecommunications industry
• Ability to build strong relationships with existing accounts and internal teams
• Excellent listening and communication skills
• Drive and determination to excel in an ever changing industry

In exchange for the above, Vodafone offer a relaxed working environment at our infamous Contact Centre in Newark. Employees can enjoy an open plan office, casual dress code and on site restaurant. We also pride ourselves on employee development and are immensely proud of the progression paths available to all that embark on a journey with us.

Please advise if you require any alterations or adjustments to support you through our recruitment process. If you would like further information, please contact us on

Please note that all candidates internal and external will be subject to baseline security checks. Vodafone reserves the right to terminate employees that do not meet our minimum vetting requirements.