Account Manager

Salary: £30,000 per year

CUSTOMER SUCCESS MANAGER – HYBRID WORKING 2 PLUS DAYS IN THE OFFICE.

Salary: £30,000 + Quarterly Bonus (up to £5,000 annually)

My client is an international provider of software solutions using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions.

They are looking for a team of Customer Success Managers who can provide ongoing support to their clients, provide excellent product onboarding and drive adoption across their software portfolio.

Through excellent customer interaction, the Customer Success Manager will drive satisfaction and value in the product to increase retention, mitigate and try and identify cross sell opportunities that the sales team can follow up within the existing customer base.

Candidates should be able to demonstrate experience of building strong relationships and of working directly with clients to help solve any problems with software products or services.

You will need to be passionate about customers, products and thrive working in a fast paced, performance driven environment.

You will provide an exceptional onboarding process and ensure you work hand in hand with your customers to ensure they make full use of their subscription

Key Responsibilities:

• Proactively contact customers to assist with onboarding and demonstrating our product platforms to encourage full utilisation.
• Promote the added-value of the product and packages
• Proactively identify cross-sell and upsell opportunities of products through customer engagement ensuring these are captured accurately on theirCRM system to enable the sales team to offer appropriate solutions
• Review any customer concerns and seek to improve the customer experience.
• Deliver consistent high levels of productivity, ensuring the majority of your time is spent with customers.

What we are looking for:

• Proven work experience as a Customer Success Manager or similar role in a fast paced environment.
• Experience of delivering against a defined set of KPI’s.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills required, as they relate to the use of the product or service.
• Aptitude in using software products of varying complexity.
• Accountability and personal organisation are essential.
• Experience of using a CRM system

Benefits

• 25 days annual leave rising to 30
• 5% pension after probation
• Hybrid working, 2+ days in the office
• State of the art city centre offices
• Access to a range of benefits via My Benefits World
• Discounted city centre parking
• Free eye care cover
• Life Assurance
• Cycle to Work Scheme
• EAP (Employee assistance programme)
• Monthly Socials
• Access to an extensive Learning and Development menu