Account Manager

At XLN we set out to shake things up for small businesses. We want to change the way they are supported, providing a better customer experience which sets us apart from our slow-moving industry competitors.

As part of our expansion to the Sheffield area, we are looking for Account Managers with contact centre experience and an enthusiasm to provide world class customer service to join our Account Management department.

Are you able to deliver customer service as well as cross sell our products to our existing customer base during every customer interaction?

If so, join our winning team and keep Britain’s businesses up and running.

If you:

• Are seeking to further develop your career with a growing and successful company

• Thrive working in a social, fast paced and dynamic environment
• Would like the opportunity to work in the constantly evolving Telecoms industry
• Enjoy talking with people and get satisfaction from helping others
• Have verbal, listening and written communication, as well as relationship and rapport building skills that are second to none
• Can provide customer service to a world class standard including when dealing with requests, issues, technical faults, billing enquiries and account maintenance
• Can identify sales opportunities, upsell and cross sell, process sales orders, as well as liaise with various internal departments on behalf on your customers

If this sounds like you then look no further!

What are we offering?

• Basic of £18,000 plus commission of up to £780 per month (OTE of £27,360) based individual and team targets
• Entitlements such as health cash plan, childcare vouchers, 20 days paid holidays (exclusive of bank holidays) plus bonus holidays
• Individual and team rewards, incentives and recognition such as monthly giveaways, star call of the month & employee of the month.
• Ongoing training support and personal development

• Fun, social, buzzing, vibrant team environment
• Break out room with pool table, flat screen plasma TV, internet, football table
• Free breakfast on Friday mornings, free fruit

At XLN, we believe in giving people the best training available. We will provide you with a structured 4 week induction which will consist of classroom and practical training plus ongoing development throughout your career. We like to promote from within so you will have plenty of opportunities to progress at XLN.

Britain’s most trusted. – Our achievements speak for themselves!

We have been a National Business Awards Finalist for 7 years. In 2013, XLN appeared in The Sunday Times Profit Track for the 3rd year running listing at #89, Best Business Awards, Best Customer Focus award winner. In 2007 and 2008, XLN was ranked on the Sunday Times Tech Track 100 survey of the 100 fastest growing technology companies in the UK and in 2011 and 2012 was listed as in the Sunday Times Buyout Track 100. IN 2010 and 2011 XLN also won British Venture Capital Association (BVCA) awards for ‘Best Private Equity Backed Management Team’ and our CEO has won the Ernst & Young ‘Entrepreneur of the Year’ in both 2006 and 2010.