Account Manager

A multi award winning converged technology infrastructure provider is looking for an experienced Account Manager to join their innovative, talented and highly driven team.

Based in beautiful Central London offices, this is an involved and challenging role with significant opportunity for skills development and career progression. This company offers employees an extensive benefits package and is a great opportunity to work within a fun and highly sociable environment.

Duties and Responsibilities

Sales Performance

• Achieve sales target through retention and growth of existing revenue base.

• Proactively identify and develop new opportunities to sell services.

• Initiate and implement a structured territory plan to manage sales activity.

• Provide accurate and timely forecasts and information including regular and ad hoc reports as required by management.

Customer Focus

• Be seen as the personal interface by customers at all levels, ensuring strong customer relations and resolving issues of customer dissatisfaction.

• Maintain a thorough appreciation of each customer’s business and strategy and propose solutions to add value for both current and future requirements. Aid customer in improving their competitive position.

• To develop and execute an Account Development Plan for key accounts, maintain its relevance and meet the objectives it sets out.

• Execute a contact strategy with each customer, maintaining a high level of contact within set timescales.

• Maintain up to date knowledge of the customers industry and key industry drivers.

Resource and Team Management

• Liaise with customers, colleagues and external partners to build relationships, collaborate and share information in order to create customer value.

• Balance customer advocacy with need to ensure business is right for company.

• Participate in creating a team spirit and assist in the team’s overall achievement.

Personal Development

• Maintain up to date knowledge of the communications industry, products, competitors and commercial market.

• Be responsible for management of own training and development needs.

Required Competencies

• Demonstration of business to business sales experience with track record of account management and growth of existing customer revenue.

• Ability to take sale from initial identification to contract closure.

• Ability and confidence to communicate, present and negotiate at all levels.

• Knowledge of and experience in the managed communications industry: voice/UC services, data connectivity, co-location, hosting and cloud services.

• Be achievement driven and self-motivated.

• Able to act on own initiative and open to change and improvement.

• Be customer focused.

• Be a team player and have a can do attitude.

Benefits Include:

• 25 days holiday (with the ability to buy and sell holiday)

• Private Medical Insurance

• Life Assurance

• Group pension scheme

• Childcare vouchers

• Generous Employee referral scheme

• Eye care vouchers

• Dental Insurance

Full details are provided upon joining.