Account Manager

Job Title: Account Management
Location: Bournemouth, Dorset
Salary: £24,000 – £30,000 per annum

Our client are a fun and laid back office offering a stimulating role that is extremely rewarding for the right candidate.

You will be a key part of the Account Management team, with your own portfolio of clients to look after, and help project manage their website from the signing of the contract, all the way through to when it is live and making bookings.

Your day to day responsibilities will include (but is not limited to):

• Build strong relationships with local and international customers
• Review existing client websites and booking volumes, to help increase their company profits and spend within the company.
• Customer training and technology demonstrations
• Website and Supplier Testing
• Support to other staff members where required
• Retention of existing clients
• Upsell on existing clients

The ideal candidate would be a motivated self-starter who is committed to putting in the time with an initial training program, and then be able to speak with customers confidently about the products and be capable to problem solve with ease.

You will also be able to demonstrate the following skills:

• Excellent Organisational Skills
• Proactive approach to customer retention and upselling
• High attention to detail
• First rate communication skills both with customers and colleagues
• Ability to multi task and re-prioritise where needed.
• Have a confident and friendly manner, and be a great team player
• Be patient when dealing with customers and colleagues in difficult situations.

Benefits:

The company moto is if the staff are happy, then so are the customers. Working for our client comes with many benefits you can choose from, of which we have listed a few below, but they are always being updated:

• Competitive basic salary
• Flexitime (subject to completion of training)
• Up to 25* days a year holiday entitlement (plus bank holidays)
• Private Medical Insurance (after qualifying period)
• Annual salary review
• Vast Employee Benefits e.g. high street discounts, cycle to work scheme, Child care vouchers etc.
• Free access to online training platform Lynda – covering multiple subjects including hobbies.
• Regular Team Incentives
• Excellent Training Program to help increase your knowledge and skillset

Please also attach a covering letter explaining why you are well suited to the role you are applying for.

We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions.

Our full equal opportunities policy can be viewed here: /equal-opportunities/