Account Manager

Our client understands that customers are the lifeblood of any business and that developing and implementing relationship marketing programs for acquisition and retention of customers relies on establishing and applying a deep understanding of data.

Working as partners to some of the World’s leading blue-chip companies, Our client provides leadership and strategic consultancy as well as highest quality database services and solutions. 

OVERALL PURPOSE OF THE JOB

The main focus of the role is to manage the client relationships of specific accounts in order to ensure that Our client supply the best service possible to our clients at the same time ensuring that operational and commercial objectives are met.

This is a client facing role that requires practical hands on experience plus the ability to build relationships and develop the accounts.

KEY RESPONSIBILITES

Client Work:

The Account Manager is a hands on client facing role. The AM works with the business development, production and account management teams to ensure that client solutions are properly presented, briefed, costed & delivered. 

The AM is responsible for interpreting the requirements of the client and turning these into practical instructions for the other delivery teams. The AM is responsible for project managing the delivery of all projects and presenting/writing up the results.

The AM is responsible for indentifying where we can add value to our client solutions and ensuring we deliver to the highest standard on all occasions. The AM is responsible for ensuring good customer satisfaction at all times.

The AM will work directly with clients in order to raise the level of awareness of the services we offer at IA and help to spot opportunities.

General.

The AM must work with all members of the business and be prepared to undertake a range of admin and other support tasks as required.

Person Specification

Candidates need to demonstrate the following:-

– An understanding of design, development, implementation and management of marketing databases
– Understanding of data quality management
– Strong persuasion skills, oral, written and presentation formats
– Good project management, planning, prioritization and time management skills
– Happy to work to tight deadlines with a ‘can-do’ approach to problem solving
– Excellent interpersonal skills and a proven ability to drive projects forward in cross cultural groups and/or within a complex organizational structure that crosses geographical boundaries
– Ability to build relationships at all levels
– Software experience including; MS Excel, MS Access or equivalent and MS Powerpoint
– Other useful experience would include FastStats
– Thorough understanding of customer segmentation & database marketing principles
– Educated to degree level or equivalent
– Business/marketing qualification
– Minimum 3 years experience in a similar role/marketing industry
– Business development skills
– A true self starter, professional, conscientious and proactive, with the ambition to integrate into a fast moving and successful organization
– International experience (desirable)
– Client side experience
– Understanding of CRM and its practical application