Account Management Support

Are you looking for an exciting new opportunity?

Would you like to be a part of our fast-growing, innovative, global business?

We are seeking to appoint a highly organised and self-motivated individual to work in our Account Management Support function.

This role is ideally suited to someone with previous experience working in customer services or data analysis/administration. Our successful candidate will be proficient in Microsoft Excel and will have experience of producing professional reports and documents, adhering to tight deadlines.

Who will you be working for?

Achilles creates and manages a global network of collaborative industry communities, allowing trading partners to share high quality, structured, real-time data.

Using cloud-based technology and industry expertise we act as an independent partner, providing validated data and insightful analytics to enable buyers across a sector to identify and manage risk and suppliers to increase market reach while increasing compliance and minimising costs for the network as a whole.

What will I be doing?

The primary focus is to provide technical sales support to the Automotive Account Management Team including supporting sales campaigns and running analysis on data for written and verbal presentation to customers.

Key responsibilities

• To compile a variety of professional customer reports to support the sales and account management teams, as well as internal KPI and other management reports.
• To support customer queries and portal administration as well as manage the buyer invoicing process.
• To analyse and present quantitative and qualitative data for internal and customer use.
• To provide support for customers and customer meetings including presentations, documents and general administration.
• To manage technical delivery of customer communication campaigns including letter and email mail merges.
• Be an integral part of the Automotive Team working closely with the team and other departments to contribute positively to the development of the operation and ensure delivery of the overall revenue targets.
• To communicate effectively to the team and colleagues in other parts of the business.
• To work within a framework of corporate standards and policies.

Essential skills

• Strong written and verbal communication skills
• High proficiency in using MS Office (Word, Excel, PowerPoint) to deliver professional documents and presentations
• High attention to detail

Knowledge and previous experience

• Producing high quality verbal and written communication, including presentations and proposals for clients
• Analysing relatively complex data and reporting key results and findings
• Design and development of Excel spreadsheets and Word reports
• Working in a pressured environment and managing multiple priorities to tight deadlines
• Experience of customer presentations beneficial but not essential

Personal specification

• A highly self-motivated individual exhibiting a confident and mature style. Significant levels of energy and enthusiasm are a must.
• Ability to manage a flexible working environment where priorities may change with little notice.
• A creative, lateral thinker, able to constructively build on the existing sales model. An individual with the propensity to challenge existing levels of delivery, and who will work constantly to exceed expectations.
• Excellent communication, interpersonal and influencing skills, including an ability to ask for help.
• Adaptable and results oriented – able to be effective in a smaller company and demonstrate progress through tangible results.
• An individual with strong empathy skills who is able to think from the other person’s perspective. An individual who values honesty and integrity and works ceaselessly to attain perfection and meet the opportunity presented.
• A strong solution oriented individual who is customer-focused and thrives on the resolution of problems within the company and external.
• Well-organised individual with an effective use of time management and an ability to prioritise effectively.
• Professional at all times, with the highest work ethic and standards.

Benefits

• Annual bonus opportunity
• 25 days annual leave + public holidays
• Non-contributory pension scheme
• Life assurance scheme
• Childcare voucher scheme
• Subsidised Gym Membership
• Achilles Rewards discount portal

Become a part of our success story and progress your career with a company that promotes drive, talent and passion for excellence.