Account Handler

Job Title: Account Handler

Location: Hoddesdon

Reporting to: Stock and Administration Manager

Account Handler on a permanent basis for well established leader in the logistics market. Based at our Hoddesdon depot you will report to the Stock and Administration Manager.

Key responsibilities will include:

– Resolve various customer service queries and requests

– Daily / Weekly / Monthly Service Reporting

– Daily / Weekly / Monthly Export report compliance

– Order chasing and delivery issue resolution

– Daily Order Audit checks

– Parcel Traffic Order Planning and Communications

– Planning Export order collections – Haulier Quotes and Confirmations

– Export Order Operational & Bond Interfaces & Communications – Pick & Pack

– Maintain Export Control Tools

– Special Delivery Order management and Cost control

– Export Suspended Well Compliance

– Customer Web Based Order Confirmation Systems Compliance

– Exceeding agreed KPIs

– Daily liaison with personnel across different levels (Shift Managers, Transport Coordinators, Customer Service & Client Support Colleagues)

– Proactively look for conscientious improvements

– Deal with day to day operational issues

– Other duties as reasonably required

Skills & Competencies:

– Attention to detail/ accuracy

– Good geographical knowledge

– Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook

– Ability to work without direct supervision

– Adaptable approach to work/ training/ working hours

– Conscientious and reliable with adaptable attitude

– Excellent communication skills in order to deliver accurate information

– Able to work efficiently and accurately under pressure

– Effectively prioritise work load in order to meet set deadlines

– Able to work on own or as part of a team

– Proactive decision maker

Hours/ Shift Pattern: 9am – 5pm

About us:

The Culina Group provides high-quality logistics and related services for food & drink grocery brands.

We are totally customer focused and specialise in the development and implementation of total supply chain solutions for major or niche ambient and chilled brand manufacturers and distributors.

Our goal is to establish a customer orientated one-stop solution that can meet existing and future challenges that are faced by food, drink and grocery manufacturers and the changing demands of the retail sector.

How to apply:

Please note as part of a move to paperless recruitment we can only accept applications via our careers website, we will not be accepting paper applications.