Account Executive (Technical Sales)

Spare Parts Sales Executive

Core Job Role

• Promote/sell/secure orders from existing customer base through a relationship based approach
• Provide a reassuring technical presence when customers call to place orders for spare parts
• Provide excellent customer service

Aims of the Role

• Establish, develop and maintain business relationships with existing UK customer base
• Maximise the efficient supply of spare parts
• To grow and develop relationships with the customer and increase sales in line with targets
• Provide excellent customer service to both internal and external customers, demonstrating accountability and ownership for all customer contact

Overall Aim of Role

The purpose of the post is to work within the spare parts team developing and maintaining strong relationships with customers whilst pro-actively selling spare parts for our complete product range.

COMMERCIAL

1

To liaise with the customers by telephone and email to assist them with enquiries, quotations and potential orders

2

To liaise with customers by telephone and email to resolve any issues to customer satisfaction

3

To process quotations in a timely and accurate manner to secure orders

4

To take ownership of orders, quotations and enquiries through to conclusion

5

To place customer and internal orders onto the UK SAP system

6

To liaise closely with Germany to ensure best delivery times available are secured

TECHNICAL

1

To understand the software programmes pertinent to the Spares Department and operate them efficiently

2

To become familiar with the company technical documentation, and to be passionate about the products

3

To follow all departmental ISO processes

4

To be able to develop a sound technical knowledge of parts and machinery in order to deliver an effective customer service and be seen as a “trusted advisor” in the Spares Team

Range of Day to Day duties

GENERAL

1

To update and maintain accurate records and documentation of all quotations and orders

2

To make special transport arrangements for consignments to customers as and when required

3

To carry out special assignments as detailed by Spare Parts Department Supervisor

4

To be able to converse with customers in detail with reference to spares/enquiries, with a view to being seen as a “trusted advisor” both internally and externally

5

To be seen as a trusted advisor to all of our customers, offering an element of technical advice as well as a sale

6

To make off site customer visits to develop customer awareness and support the Spares Supervisor as and when required

7

To meet (and exceed) calls and sales targets and KPIs set for the department

Measurable Experience

TRAINING/KNOWLEDGE

1 Fundamental understanding of SAP systems

2 Technical Sales experience

3 Customer Service environment experience

4 Ability to work accurately under pressure

Location: Swindon

Salary: up to £26,000 per year depending on experience

Benefits: 25 days holiday + bank holidays