Account Executive
Full job description
Plum Personnel
Salary: £26,000 – £30,000 per year
ACCOUNT EXECUTIVE
Godalming
£20000 – £25000
Main purpose of the role is to provide a support service to customers, ensuring all customer queries/feedback are managed and administered confidently, efficiently and to set deadlines.
Main duties will include:
- To answer all incoming Customer Service and Consumer telephone calls and emails, positively and efficiently gaining a full understanding of the nature of the call and the relevant information.
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To log Customer Service and Consumer calls and emails on the relevant company system when required.
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To answer customer questions directly or pass to the relevant department within the business.
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To listen to customer comments/feedback and ensure that it gets fed to the most appropriate person within the organisation.
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To process all administration required by Customer Services.
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To provide customers with basic/light user support.
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To carry out such additional duties as may be reasonably required.
Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.
To apply for this job please visit definitejobs.co.uk.