Account Director

Salary: £66,000 per year

ACCOUNT DIRECTOR (Client Services)

£55,000

REMOTE WORKING DUE TO COVID

***THIS IS NOT A SALES ROLE***

This Reading based agency are market leaders within the technology sector, specialising in B2B marketing. They are wizards when it comes to technology campaign activations and blending data for multi-channel marketing and technology.

The Role

As Account Director you will be the senior point of contact for a book of client business, helping ensure persistent and profitable client relationships. This role will hold the lead as the senior operational point of contact for internal team and for your clients. You will work on several key accounts across all channels, supporting the Client Services Director by helping develop capabilities and ensuring a cohesive delivery to campaign KPIs. This position reports into the Client Services Director and works closely with the internal operational teams to deliver exceptional campaigns that dazzle our clients and provide them with clear ROI and absolute confidence.

The Account Director will support the Client Services Director and sales teams in helping land new business, but the primary role will be focused on building strong relationships with existing clients by leading and enabling teams to deliver.

Role Key Elements

Client Management

Work directly with clients to build and strengthen key client relationships and support internal teams’ operational delivery
Maintain and expand relationships in partnership with the Client Services Director.Financial Management

Partner with the Client Services Director, Operations and Finance in building client P&L.
Control projects across your book of business, managing the teams to follow budget and time allocations and target profit levels
Work with sales to manage a pipeline for your book of business and to help forecast resource requirements for client services and other delivery teams
Input to the development of current services and their costing structures and delivery processesProject management

Support the broader client services team, helping them manage the delivery of key client campaigns – on brief, on time and in budget:
Process rigour: lead by example and help ensure the team works within existing processes engaging internal and external audiences effectively
Manage multiple clients and campaigns in parallel, adopting a problem-solving mind-set and communicating clearly and logically

Stakeholder Management

Work closely with internal and external partners to ensure our level of delivery meets expectations
Ensuring required internal resource (e.g. studio) is scheduled in line with agreed timelines
Quoting new project work (including liaising with external suppliers for production quotes)
Provide support to other team members when required (across the creative, sales and one-to-one calling teams)Digital & Demand

Exceptional digital thinking with demand campaign experience, from inception to completion.Reporting

Setup and provide overall monthly reporting to the Client Services Director
Client Services team development updates
Forecasting for your book of business
Profit tracking – revenue trackingTraining

Assist the Client Services Director in onboarding and training new Client Services team members.Skills and Experience

Exceptional leader and high-performer, highly motivated and a self-starter with strong sales and client service skills
Experience in a senior client service role – B2B Digital and/or Agency background
The ability to autonomously identify opportunities, generate ideas and formulate strategies
Strong understanding of the B2B Technology landscape
Commercially focused with proven skills in client organic growth acceleration