Account Director

Originally posted:: 03/07/2014
Earliest expiration: 31/07/2014

Job Description:

Role: Account Director

Location: Middlesex, TW3 3EE

Salary: Competitve Rates of pay apply.

Position Title:Account Director

No. of Positions – 4

Purpose

Account Director maintains and expands relationships with strategically important large customers. Assigned to three to five named customers, Account Director is responsible for achieving sales quota and assigned strategic account objectives. Account Director represents the entire range of services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. Account Director reports to the Vice President of Accounts.

Job Role

Account Director is responsible for coordinating and representing the customer’s complete business relationship across geography and all lines of business and for both maintaining and maximizing the account’s overall financial value.

• 10 + years of experience in relationship management, business development, alliance management, account management, Client Anchoring in IT industry related experience, preferably with professional IT services company or software provider
• Industry exposure to Information Technology / Software Solutions / Contact Center
• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel, including support, service and management resources in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one and three-year period.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel for making Statement of Work (SOW)
• Sound understanding of Onsite / Offshore Business Models

Accountabilities And Performance Measures

• Achieves assigned sales quota in designated strategic accounts.
• Meets assigned expectations for Sales in existing account.
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Maintains high customer satisfaction ratings that meet company standards.

Organizational Alignment

• Reports to Vice President – Sales
• Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
• Closely coordinates company executive involvement with customer management.

Education

• Graduate in any discipline

Knowledge, Skills, Other Abilities

Desired: Airlines / GDS /Travel / Hospitality / Aviation Industry Exposure

Behavioral Skills / Competencies

1. Excellent Verbal/Written Communication skills
2. Problem Solving
3. Influence/Impact on decision making
4. Customer Orientation
5. Sales Orientation
6. Strong Negotiating skills.
7. Team Player

Please share resume at or send it at Somerville House 50A Bath Road, Hounslow Middlesex., UK. Last date of submitting profiles on this requirements is 31st July 2014.
Regards

Yatish Dubey