729 – IT Helpdesk Apprentice – West London

Company Profile:

G2 Joshua represents the third wave of communications agencies – combining traditional advertising expertise with sophisticated data analytics, direct response, innovation, experiential and social media expertise.

Part of the G2 global agency network with 70 offices in more than 52 countries, the London agency comprises 196 staff. Clients include: Coca-Cola, Adobe, Kraft, GlaxoSmithKline, Procter & Gamble, Nectar, HSBC and Vodafone.

Job Overview:

The role of Helpdesk Team is to provide technical support for employees, providing quick, efficient and pro-active support to the clients’ end users. The Helpdesk Team will be the first point of contact for employees for all technical queries.

The Helpdesk Team will understand the importance of being able to work effectively under pressure in a high paced environment as well as the importance of working as part of a team.

The IT helpdesk apprentice will have an eagerness to learn and have the ability to adapt to an ever changing environment. They will possess great communication skills to support all users no matter how big or small the problem.

Knowledge & Skills

• Makes sure that call logging, resolution and assignment within the internal helpdesk system are logged and entry times included.
• Assists with the team to maintain the integrity of the desktop computers through upgrades, patches, and new technologies.
• Maintains all the printers within the building, testing each one each day and maintaining paper levels.
• Builds and deploys new and replacement computers by following the Corporate standards.
• Provides end user support for operating systems, hardware, telephony, printing and applications.
• Assists in the deployment and end user sign off in accordance with SOX and Corporate policies.
• Installs and updates application software as required.
• Maintain daily checks for all meeting rooms making sure all are working correctly.

Project Management

• Excellent time management skills.
• Able to multi-task and prioritise tasks effectively.
• Reacts quickly and effectively to resolve technical issues.

Aptitudes & Behaviours

• Works collaboratively – recognises the value and responsibility of working in a team and seeks to maintain and build effective relationships both internally and externally.

• Ability to effectively influence and persuade, along with the ability adapt style and message to connect to the appropriate audience while maintaining strong sense credibility.

• Demonstrates ‘passion’ – approaches all tasks in a wholehearted and enthusiastic manner.
• Shows initiative and a ‘can-do’ attitude.
• Highly motivated and a self-starter.
• Recognises the need for management support when necessary.
• Constantly looks for and learns from new information or experiences.
• Strives to achieve excellence in everything that they do.
• Is direct and honest in dealing with others.
• Treats all people with respect and fairness.
• Works effectively through job and organisational changes.
• Deals constructively with frustration and stress, maintaining a professional and positive manner.

You’re a G2 Joshua Person if…

You come to work every morning thinking, we can do that, we can make it even better. You’re obsessed by creativity; every media space is an opportunity to connect our client’s brands with consumers. You believe that you’re just as responsible for our creative product as our Creative Director. You’re open to new ideas and you seek advice from your colleagues. You connect with clients in a professional way and with colleagues in a supportive manner. You never leave the office when there’s a pitch without first checking if the team need any help. You go the extra mile. You light up the room when you present. Clients think you sparkle with intelligence, energy and creativity. And that’s why you’re here.

Training to be provided:

Systems and Networking Apprenticeship – • Microsoft Technical Associate (MTA) • City and Guilds certificate in IT Systems and Principles • City and Guilds Level 3 Diploma in IT Professional Competence