3rd Line Service Desk Engineer

3rd Line Service Desk Engineer – Cheltenham

Salary £32,400 – £37,200 + On-Call Allowance, Per Annum depending on experience

We are currently recruiting a 3rd Line Service Desk Engineer to join our dynamic IT Support team. The role is ideal for someone who is passionate about IT with at least 3 years’ experience in a similar role and is looking for the next step in his/her career.

This is a fast paced and friendly environment. You will bring with you professionalism, exceptional customer service and communication skills. You will also be confident prioritising a sometimes challenging workload and be cool working under pressure.

The successful candidate would be expected to have experience in leading and deploying IT projects for small and large customer as well as experienced MSP level IT support and services.

Responsibilities:-

* Helpdesk support – primarily 2nd & 3rd Line
* Problem Management
* Working with 3rd Party providers and partners
* Onsite support visits both planned and unplanned
* Training or Mentoring junior staff

Essential Skills/Requirements:-

* 3rd Line support experience
* Strong knowledge of network technologies
* Strong experience of Telecoms support especially VOIP
* Strong experience of networking and firewall configuration, fault finding and support
* Strong working knowledge of Microsoft based server and desktop operating systems required
* Good knowledge of Exchange servers, maintaining and troubleshooting mail flow
* Knowledge of working with SQL, IIS, SharePoint
* Experience with Server Hardware from the main hardware vendors
* Experience with Virtualization technologies
* Qualification or experience of working with ITIL

Desirables:-

* CCNA or CISCO experienced
* Exchange Support or Office 365 / Troubleshooting
* VMWare / Hyper-V Experience
* Managed Wireless Solutions
* Next Gen Firewalls such as Sonicwall, Meraki or Sophos
* IP Phone systems (Panasonic or 3cx advantageous)
* IT Support in Retail or Hospitality
* Linux support experience
* You will have/Be:
* Previous Helpdesk (telephone support) experience desirable
* Communicating confidently and effectively with staff at all levels
* Problem solving/ decision making skills
* Good communication skills – both written and verbal
* Experience working in a team oriented environment
* Good time management and personal organisation skills
* Good ‘Hands on’ approach and a willingness to learn new skills
* Experience of Change Management / Incident Management and Case Management
* Experience of working on client sites

Due to the high volume of responses that we receive for our advertisements we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion. Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.

GB Solutions – Independent Recruitment Specialists acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

For 16 years GB Solutions has provided an unrivalled service whilst developing a team of specialist consultants providing permanent, contract and temporary staff across a vast number of industries. As a member of the REC we are committed to working to the highest possible standards.