2nd Line Support Technician

Our client in the Poole area is looking for a 2nd Line Support Technician to join them for a Permanent assignment.

The main duties of this role include:

• Assisting and supporting other helpdesk team members.
• providing 2nd Line Support for the companies products through to resolution, escalating issues to 3rd line support and development when necessary.
• Creating and editing VCE translators when required.
• Following technical support procedures as per ISO standard.
• Providing face to face training and in house training for dealers, customers and helpdesk team members.

The ideal candidate must have:

• Exceptional Customer Service
• Ability to pro-actively identify problems and come up with appropriate solutions
• Good computer and IT skills
• Highly analytical, accurate and methodical with a keen attention to detail.

This role is Monday- Thursday (9am-5:30pm),Friday (9am-5:00pm)37 hours per week

The salary for this assignment is £24,000-£30,000 PA

This is a permanent assignment.