2nd Line Support Analyst – S002

2nd Line Support Analyst – Shrewsbury – £22,800 – £24,000

Ideally you will possess a sound working knowledge of Microsoft Windows and Microsoft Networking/Domains; the role will also require the support of our clients products; We operate a two tier help desk system, the 1st line being experienced staff, who handle training type issues and the 2nd line handle the more technical issues.

Our client requires excellent verbal and written communication skills along with a desire to achieve high standards within a team environment. Prior experience in the following areas would be considered an advantage: IT helpdesk, network administration, remote desktop support and Microsoft SQL Server Management.

Keywords – 2nd line support, support, IT support, 1st line support, technical support, support analyst, SQL, help desk, networks, networking, windows, Microsoft, servers, SQL server, remote support, remote desktop support, helpdesk, help desk support, 2nd line helpdesk