2nd Line Desktop Support Analyst

2nd Line Desktop Support Analyst – London – up to £42k DOE

Our client, based in London, is currently looking to recruit a 2nd Line Desktop Support Analystto their busy and expanding team on a permanent basis. This successful 2nd Line Desktop Support Analyst will have experience of acting as the first point of contact for users and supporting Microsoft technologies up to a 2nd line level including Windows 7, Server 2012R2, Exchange and Office 365.

This is a fantastic opportunity for a 2nd Line Desktop Support Analystto join a reputable and credible household name and to further progress your career with involvement in 3rd line support as well.

Key responsibilities for the 2nd Line Desktop Support Analyst:

• Working with ticketing system, logging initial calls/emails and walk ups
• Troubleshooting issues at a 2nd line level including Windows Servers 2012R2, Windows 7, Active Directory, Office 365
• Some more complex work such as server updates, patching and building servers
• You will be utilising remote access technologies and dealing with issues through walk ups and over the phone
• Involvement in project work such as migrations and upgrades
• Supporting up to 500 users
• Working in a fast paced, pressurised environment to strict SLAs and timescales

Key skills and experience for the 2nd Line Desktop Support Analyst:

• Must have a Microsoft certification such as MCP or similar
• Must be well versed in Microsoft and Windows technologies
• 1st and 2nd line support experience
• Must be team focused
• Understanding of ITIL best practices

Please apply as directed to avoid disappointment, or if you wish to discuss your suitability before applying then feel free to contact Felicity Handley at Clearwater.

Please note: If you have not heard back in relation to your application within 2 weeks then please consider it unsuccessful on this occasion.