2nd Line / 3rd Line Senior Desktop Support Analyst
Job Description
Arc IT Recruitment
2nd / 3rd line Senior Desktop Support Analyst
3 month contract (min)
£150 day rate
Coventry
2nd Line / 3rd Line Senior Desktop Support Analyst is required by impressive Financial Services organisation in Coventry. This is a great role which will see you providing second line support to business users, providing assistance for all incidents relating to business software or PC issues. You will get involved in the production and compilation of management information and the administration of incident recording, tracking and documentation within a continuous improvement environment.
Requirements
- Proven technical support experience in a service desk or desktop support role.
- Strong communication skills.
- No specific levels of qualifications are required but a desire for self-development is essential. 5. Relevant MCSE/MCP or NVQ qualifications preferred. Experience may be considered as a substitute for qualification.
Responsibilities
- Act as second line IT support to the business user community.
- Work within project teams
- Recognise and escalate IT issues accordingly
- Liaise with internal and external bodies, including suppliers
- Monitor systems and proactively recognise and raise issues to the business
- Execute operational system reporting programmes; compile daily, weekly and monthly reports and extracts from raw information created; to analyse data and give feedback as appropriate.
- Monitor desktop system usage
- Provide support on local data network, telephony equipment and servers, patching of data and telephony networks, installation of telephones onto desks and the back up of local servers.
- Assist in the management, readiness and implementation of the disaster recovery policy for the Group and individual operating companies.
- Assist in the operation of new systems, agreeing sign off and taking on support roles as necessary, following proper training. 15.
- Take part in the On Call Rota, enabling the company to provide 24/7 support.
Please send your CV to ARC IT ASAP.
To apply for this job please visit definitejobs.co.uk.