1st Line Support / Helpdesk Engineer / Analyst

Job Title:1st Line IT Support Engineer / Helpdesk Analyst

Salary: £21,600 – £26,400 plus training and benefits

Location: Dorking, Surrey

Skills: IT Support. 1st line. Helpdesk. Troubleshooting. Microsoft. Windows. Managed Service Provider. CRM Helpdesk. Active Directory. Microsoft Server. Exchange.

Benefits: Fantastic office environment with modern offices. 21 days holiday. Parking. Pension. Training.

REF: LC/12276

Do you have some commercial experience working in a busy helpdesk environment, and are you keen to develop your career as an IT Support Engineer?

We have an exciting opportunity for a 1st Line Helpdesk IT Support Engineer to join a hugely successful managed services provider in the Dorking area. The company offers fantastic career potential, payment for Microsoft certifications and other training, and a brilliant working environment which includes a pool table in the office, office takeaways, social events, free parking, generous holiday and pension.

This role would suit candidates whom have 1-2 years’ experience in a 1st Line Support role, who are looking to progress their career. Future career opportunities include 2nd / 3rd Line Support, Project-based Engineer roles and client / site visits.

Ideally candidates will be a driver with a clean licence.

The 1st Line IT Support Role:

The IT Support role is working for a dynamic IT Support Services Company with a wide range of loyal clients. This is a young but rapidly growing organisation; it is currently an exciting time to join them as they have big future plans, so real career progression is available. Sound interesting? Contact us today!

The 1st Line Helpdesk Support Candidate:

The successful 1st Line Helpdesk IT Support candidate will have:

• Some commercial experience in an IT client-facing support role
• Experience working for a fast-paced IT service provider servicing multiple clients, ideally in a managed service provider
• A knowledge of IT hardware and software including Windows Server, Active Directory and Exchange.

You will be required to;

• Troubleshoot 1st Line IT issues and requests by telephone, email, remote access and occasional on-site visits.
• Work on the helpdesk receiving telephone and email requests from clients as well as making call-backs.
• Proactive maintenance of backup, anti-virus and software and hardware updates for client networks
• Providing a very high level of customer service to our clients – so a good personality is a must!
• Potential for involvement in solution design and project implementation in consultation with clients and colleagues

Skills: IT Support. 1st line. Helpdesk. Troubleshooting. Microsoft. Windows. Managed Service Provider. CRM Helpdesk. Active Directory. Microsoft Server. Exchange.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.