1st Line Support Engineer – Shifts

My client is seeking a 1st line technical support engineer to join their team in a permanent role. The successful 1st line support engineer will be responsible for supporting its users by phone and email and will be the first point of call for any technical support issue. You will also be responsible for implementation, administration and maintenance of a variety of Hardware, Software and network products including Microsoft Windows XP and Windows 7.

* Understanding of PC (client and server) hardware, peripheral devices and basic network
* Experience with Active Directory & Password Re-sets, Microsoft Office support & E-mail tracking
* Understanding of Microsoft operating system (Windows XP and 7) and Microsoft Office products 2007 upwards
* High-level telephone troubleshooting skills.
* Excellent communication and interpersonal skills.
* Excellent customer service skills.
* Good analytical and problem solving skills.
* Ability to work well under pressure,
* Ability to work in a team