1st Line Support Engineer

Our client a leading IT Systems integrator and Reseller based in St Albans are currently seeking a 1st Line Customer Support Engineer to join their Service Desk Team on permanent basis.

Key Responsibilities include:

• Be point of contact for customers and progress all incidents to a resolution

• Escalate major incidents to senior team members within an acceptable time frame

• Maintain good time keeping

• Maintain Service Desk standards in all areas

• Work with existing team to establish and maintain the company’s vision and goals

• Develop and review core responsibilities and tasks

• Identify and highlight areas within your daily work flow process that can be improved / streamlined to improve efficiency and reduce lead time

• Maintain all procedures in conjunction with QA

• Build and maintain good rapport with both internal staff and customers

The ideal candidate for this role will be an individual who is currently working in 1st line or customer support within an IT vendor, reseller, consultancy or systems integrator. You will be ambitious and keen to gain experience with new hardware and software technologies.

This company can offer a career opportunity with realistic opportunities to progress, gain certifications and experience with a variety of the latest technologies on the market.

If you feel you have the required experience, please apply with an updated CV in MS Word format.