1st Line Support Engineer
Full job description
ACM Resourcing
Salary: £26,000 per year
1st Line Support Engineer
ACM Resourcing are working with a Managed IT Services provider and IT solutions company based in Basingstoke.
We are excited to be working on this new opportunity for a 1st Line Support Engineer to join a talented and committed IT Services team to provide high quality IT services to our portfolio of clients operating in the creative industries of Film, Audio/Video, Creative Design, Fashion, Architecture and more.
The Role:
Your key responsibilities will be to act as a first point of contact for new client support requests made via a number of methods (support portal, phone, email, insourced), to qualify new support requests and to deliver telephone and remote IT support. Ensuring that support request tickets are qualified accurately, and support is delivered in a timely fashion, meeting key client Service Level Agreements (SLAs).
Experience:
● 1-2 or more years commercial experience as a Service Desk Engineer working in a
Service Desk environment, providing telephone and remote control support
● Experience supporting external clients who are small to mid-sized (SME) companies
● Familiar with working to SLAs & KPIs to meet customer and contractual obligations
● Demonstrable troubleshooting skills
Technical Skills:
● General understanding of technical infrastructure from desktop to Firewall/Router.
● Experience installing applications software on desktops and laptops.
● Experience supporting the macOS operating system, platform and the creative user
desirable, particularly in a business environment being advantageous.
● Working knowledge of Active Directory.
● Experience working with MS Windows OS.
● General understanding of LAN & WAN networking principles..
● Good understanding of typical network devices (Switches, Routers, Firewalls, WAPs,
VPN)
● Understanding and ability to setup a remote worker
● Working knowledge of Office 365 and G-Suite
ACM Resourcing Services is acting as an Employment Agency in relation to this vacancy.
ACM Resourcing are a leading Mac IT recruitment company work on various positions in the market please do not hesitate to get in touch with me for a confidential chat about how we can secure your next position.
To apply for this job please visit definitejobs.co.uk.