1st Line Support Engineer

1st Line Support Engineer | Hertfordshire | Amazing Career Progression!

Do you want to be part of a company that aims to improve lives through their award-winning digital solutions? Are you an IT Support Engineer looking to become a DevOps or Software Engineer?

Our client, an award winning, independent digital agency is seeking a First Line Support Engineer to support the day-to-day operations of the business. They are offering ongoing training and career progression into DevOps or into Software Engineering.

Day to day responsibilities (including but not limited to):

• Work to resolve 1st line support tickets within our SLA solve times
• Works closely with developers on 2nd line support to resolve more complex tickets
• Proactively monitors our internal systems and our client’s solutions
• Purchasing and deploying new hardware to our employees
• Actively involved in supporting and implementing our ongoing information security program
• Work alongside our development team to learn and take on cloud DevOps skills such as deployment, monitoring and automation

Key requirements:

• Professional working experience working on 1st line support managing a ticketing system
• Experience supporting Windows and Mac internal users with day-to-day IT issues
• High level of self-organisation and proactivity
• Has hands on experience with the setup and maintenance of IT hardware, including servers, desktops, laptops, and mobile devices
• Strong understanding of IT security best practices including password management, encryption, phishing, and system hardening
• Good communicator with customer centric approach focussed on delivering a great support experience throughout lifetime of tickets

Salary and Benefits:

• Salary up to £36k
• Flexible hybrid working (Access to a vehicle is essential due to remote location of the office)
• 25 days holiday + Public holiday (Incremental Increase to 30 days)
• Employee Assistance Programme
• Monthly socials
• Quarterly Awards
• Career progression + training into DevOps or Software Engineering – You choose!

We are looking for a 1st Line Support Engineer who can hit the ground running and be confident with the activities mentioned above.

This 1st Line Support Engineer vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg 11525223).