1st Line Support Analyst

1st Line Support Analyst

Passionate about providing world-class 1st line IT support? Are you an experienced 1st line support analyst looking to expand on your skills? Or maybe you’re looking to kick start your career in IT?

This is an opportunity for you to join a global helpdesk, teaming up with their USA customers to provide 1st line support. You will be building strong relationships with international customers and partners over the pond in America, to assist with support and any service requests.

You will be joining a talented team who work efficiently, are ambitious, motivated and friendly, creating a positive culture and environment. When speaking with the rest of the team, they said that everyone knows everyone here and they love having a laugh. It’s very much a one-team ethos.

Day to day the role itself will involve standard 1st line support duties including triaging and troubleshooting customer issues, logging service desk tickets and analysing information to resolve the issue. You will form a rapport with your customer and manage their expectations, as well as liaise with external support companies and suppliers.

Due to you working closely with the USA customers, the working hours differ slightly from normal UK hours to make sure you are in sync. The shift patterns are 12pm – 9pm or 1pm-10pm – so it’s great for you mid-morning gym go-ers or night owls.

If you are just starting out in your IT career and looking to get your foot in the door, this is an amazing opportunity! As a Microsoft Gold Partner, you will get all the training and support you need to become highly skilled and Microsoft certified.

This is also a chance for you to progress your IT career and learn the wide range of Microsoft technologies. From supporting a large on-premises Active Directory Infrastructure, Office 365 tooling and the Microsoft stack operating system, you will gain full exposure to the diverse collection of Microsoft systems. You will also be supporting Teams and Dynamics 365.

The exposure not only stops there, the cloud is vastly growing as the most prominent infrastructure in today’s IT world. Here you will get exposure to an Azure platform and understand the vast skills and tools to work with Azure.

This is an urgent opportunity with interview slots already agreed over the next few weeks so – I want to hear from you!

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