1st Line Hosting Support Technician – Amazing Opportunity

1st Line Hosting Support Technician – Salary £17-20k – Based Leeds – Host Europe Group, Europe’s leading Web Hosting company

Host Europe Group manages in excess of 6.5 million domains, and offers more than 1.5 million retail and wholesale customers mass, customised, managed and cloud web hosting, alongside multiple cloud based software applications. As the largest domain registrar in the UK and largest virtualisation provider in Europe, Host Europe Group is the default choice for businesses seeking high quality service, with first rate performance, at a competitive price. With its leading brands: Domainbox.com, 123-reg, Heart Internet, Host Europe & domainFACTORY, the Group has a market leading presence in the UK, Germany, Austria, Switzerland and Spain.

We believe that great people make great companies, so we pro-actively recruit passionate and creative individuals to drive our business forward. You will be able to enjoy a fun and friendly working environment and a great benefits package.

As First Line Hosting Support Technician you will focus on delivering effective 24/7 support (shift basis) to Dedicated Self-Managed and Managed Hosting customers via any active support medium employed by Webfusion, this might be ticket, phone, online or forum. Successful applicants will deliver effective support to VPS and Cloud platforms taking First Line calls and Second Line resolutions. Therefore we are looking for someone with a keen eye for detail and a detailed knowledge of Web Hosting technologies. We offer full training on all areas, but ideal applicants will have existing knowledge or experience of a First Line Support environment.

We aim to resolve all queries within agreed time frames but also deliver a world class service, teaching the customer where possible how to solve problems in the future to aid them in becoming self-sufficient. Therefore exceptional communication skills are a must combined with the ability to explain complex information in simple terms, ensuring the customers full understanding at every step.

You’ll like:

• Opportunity to join a growing company in a critical position
• Chance to develop your IT knowledge in an environment that encourages learning and development
• Fast paced and dynamic environment
• No dress code, relaxed working environment with free breakfast, fruit, hot and cold drinks (every day!)
• Working at a Data Centre that houses 50,000+ servers and deals with over 7million web clicks per day!

We’d like:

• Minimum of 1 years’ experience in a technical support role preferably in hosting support.
• A solid understanding and experience of working with both Linux and windows server environments with exposure to distributions/flavours such as Ubuntu, CentOS.
• Experience with control panels such as cPanel and Plesk (preferable)
• A good understanding of the following technologies:
• MS Server 2008/2012
• Ubuntu 12/ CentOS
• MySQL/ MSSQL (desirable)
• SMTP/ POP/ IMAP
• PHP module installation and server side diagnostics
• The Domain Name System (DNS)
• IIS v7.0 and 8.0

You’ll be/have:

• Passionate about hosting / web related technologies
• A team player who has a can-do attitude.
• Excellent interpersonal skills.
• Excellent telephone manner.
• Excellent written and verbal language skills.
• Methodical with attention to detail.
• A personal interest in hosting related technologies.

Does this sound like you? Then click “apply” and tell us why you’re the perfect candidate for this role…?

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