1st Line Helpdesk

Ace Appointments (Midlands) Ltd are recruiting for Experienced IT Service Desk Analyst to commence immediately and work for a well established Leicester based company.

To be considered for this role the ideal candidate Must have previous Front Line experience and excellent communication skills.

The main responsibilities for this role are:
Incident and Service Requests logging
Problem and Change Logging
1st Line detailed Incident investigation
Incident assignment to other Service Departments
Ownership of Incidents and Service Requests to resolution
SAP User account management
Pro-actively updating customer according to SLAs
Knowledge Base recommendations
Knowledge transfer to other team members
Identifying process improvement needs

Competitive Salary with Immediate Start

To apply for this role please forward your CV in the first instance.

Due to the large applicant response to internet advertisements, only successful candidates with be contacted within 7 – 14 days. Thank you in advance for your application.

This vacancy is being advertised on the behalf of Ace Appointments (Midlands) Ltd who are operating as an employment business.

Ace Appointments (Midlands) Ltd is one of the longest established and most successful privately owned employment companies in the East Midlands. Founded in 1974 the original office in Leicester quickly gained such an excellent reputation that a branch in neighbouring Northampton was established 1976.

Much of our success stems from continuity and our commitment to ‘best practise’ within the recruitment business, enabling us to provide a professional and creditable service to our clients and candidates. As a result, we are proud that many of our clients and candidates have been with us for many years.

Ace Appointments (Midlands) Ltd employs experienced and professionally trained staff, ensuring continuity, reliability and creditability.

Ace Appointments (Midlands) Ltd is an active corporate member of the Recruitment and Employment Confederation (REC) and adheres to its codes of practise.