1st and 2nd Desktop Support

A superb opportunity for a Graduate to support and maintain the in-house systems, desktops and peripherals and end users via the IT Service Desk. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot user problems in a timely and accurate fashion, and provide end user training and assistance where required.

Formal Education & Certification

• University degree in the field of computer science or management information systems or a related discipline.
• Certifications in Microsoft, MCSE 2008 certified or higher, or well on way to completion.

Knowledge & Experience

• Excellent technical knowledge of network and PC hardware, including Dell systems.
• Hands-on hardware troubleshooting experience.
• Good understanding of Networking principals, including TCP/IP.
• Working technical knowledge of current network protocols, operating systems, and standards, including Windows XP and Windows 7.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.

Personal Attributes

• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work in a team-oriented, collaborative environment.
• Strong customer-service orientation.

Work Conditions

• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

ARE YOU LOOKING TO START YOUR CAREER in IT SUPPORT this is the ideal opportunity for you !!!

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.