1st/2nd Line Support

1st / 2nd IT Support Engineer with french language skills is required a by growing manufacturing firm based in the Borehamwood Head Office paying up to £36,000 a 10% bonus, and working from home 1 day a week.

As the 1st / 2nd IT Support Engineer you’ll need to hit the ground running working in a Windows Environment providing up to 2nd line support for staff in the UK, France and Belgium. You will report directly to Business Support Manager and will join a busy thriving Business Support team. You will need to be a proactive team player and support various issues with windows and Microsoft based applications issues no 2 tickets are ever the same one call may be a password reset in France while the next call might be supporting someone in the office face to face with a conferencing issue.

Key skills and experience required:

• You must be confident speaking in French about IT related issues
• Office 365 deployment, maintenance and troubleshooting experience
• Experience with Windows Server 2016/2019
• Experience dealing with MS Teams
• Knowledge of AzureAD and Active Directory
• Experience with Backup management
• Experience with Firewall / network infrastructure management
• Able to manage hardware and upgrades
• Experience with MDM deployment and management
• Excellent Customer service experience

If you are a confident, French-speaking 1st / 2nd Line IT Support engineer looking for a role paying up to £36k and want to avoid commuting into the city then what are you waiting for! This organisation have a great working environment and culture, 1 day a week work from home, and a 10% bonus! .