16 X Part Time Inbound Customer Service Advisor’s

Your future employer is Glasgow city centre based and is currently recruiting for 16 Part Time Inbound Customer Services Advisors to join their rapidly growing and developing team. If you are dedicated to ensuring customers receive the best service and products possible through strong services skills, then please read on.

Position: 16 x Part Time Inbound Customer Service Advisor’s
Hourly Rate: £10 rising to £11
Bonus: Up to 25% over and above your basic
Starting: March 2014
Pre Screening Interviews will start 6th January 2014
Duration: Permanent Part Time

Training: 6 Weeks – Monday to Friday 1600 – 2000 and Saturday 0900 – 1700.

The weekly rota will consist of 3 evenings per week Monday to Friday 1630 – 2000 Plus Saturdays 0900 – 1300. There is also a requirement for availability for one afternoon shift from 1400 – 1800 on occasion.

As an out of hours and overflow customer services advisor your daily duties will be to provide excellent customer services on each and every inbound call received. Making sure that quality and compliance are adhered to. You will also advise customers of products relating to their individual needs and update the internal data base timely and accurately whilst ensuring all KPI and sales targets are achieved. As this is a financial organisation you must ensure Data Protection and FSA guidelines are adhered to at all times

This unique opportunity offers you:

• A QUALITY not quantity based working environment
• 6 Weeks Part Time training (1600 – 2000 Monday to Friday plus 0900 – 1700 on Saturday) classroom based
• Ongoing training and support will be provided to help you develop into senior or more technical based role
• Internal progression is the main reason for this annual recruitment
• A set progressional path from day one
• A stable environment where there has been 0 redundancies in over a century of hiring
• Excellent shift rota with NO SUNDAYS included
• Less than a minute from Glasgow Central
• There is an extensive social calendar with lots of charity and fun days organised, which will welcome and settle you into this choice of choice career opportunities.

If you have:

• 2 years contact centre customer service or sales experience
• Previous financial service’s experience either telephone or face to face
• 5 standard grades at grade 3 / C or above or equivalent with Mathematics and English included and the certificates to prove it.
• Computer literate
• Ability to work to quality targets
• A courteous manner

Then for immediate consideration.

Documents Required:

To be considered for this role you must be able to bring along originals of your academic and professional certificates as detailed on your CV, proof of your eligibility to work in the UK (your current EU passport is usually sufficient for this purpose) and proof of address that was issued in the last 2 months (e.g. a utility bill).

Checks carried out:

• Criminal Records Bureau check
• Disclosure Scotland Check
• Credit Check

Take that first step and click “” sending your CV to Scott Ferris and see what else there is on offer.