111 Call Handler

Manpower are recruiting 111 Call Handlers to work for our public sector client in Swansea.

Can you remain calm and assertive in challenging situations?

Are you looking for a rewarding role with no two calls being the same?

Do you have the right attitude and skills to help our client deliver their mission of right care, right place, right time?

Role – You will provide a front line service in answering incoming calls and be responsible for the prioritisation of presenting clinical symptoms, supported by prioritisation software throughout a 24 hour period. This will include the transfer of patient calls to the appropriate responders.

Contract type – Temporary, ongoing role with the opportunity of a permanent position.

Start date – The start date is Monday 28 February 2022, you must be available to start on this date.

Training – You will undertake 5 weeks training, working 9 am – 5 pm or 8 am – 4 pm.

Working hours – Upon completion of your training you must be able to commit to flexible working as the service operates 24/7. You will work 7.5 hour shifts across a 7 day rota.

Essential requirements:

• Previous call centre or customer service experience
• Minimum of 5 GCSE’s, Grade C or above or equivalent
• Ability to think critically whilst remaining calm under pressure
• Excellent communication and interpersonal skills
• Excellent keyboard skills

This position offers an hourly rate of £9.09 weekdays, £12.27, Saturdays & nights and £17.37 Sundays & Bank Holidays. After 12 weeks the hourly rate increases to £10.40 weekdays, £14.04 Saturdays and nights, £17.58 Sundays and Bank Holidays.

The role is subject to a satisfactory references, enhanced DBS check and evidence of qualifications.

What we offer you:

• Weekly pay
• Paid holidays
• NEST Pension

Apply today with an up to date CV or call for more information.