Systems Support Engineer

Systems Support Engineer

The Client:
A global engineering business, that specialise in the industrial and process automation sector.

The Role:
Responsible for providing technical support on my clients systems and solutions business for the UK & Ireland as well as partners across the world.

Main Responsibilities:
+ Provide 24 hour technical support and breakdown coordination to my clients Service Contract customers via 1 in 4 weekly rota.
+ Arrange Preventative Maintenance work for Service Contract customers.
+ Maintain logistics support for Parts management business
+ Commissioning of systems and projects.
+ Breakdown response were technical expertise or logistics require
+ On-site technical expertise support.
+ Delivery of training courses to end users and my clients personnel.
+ Specification and delivery of small solutions and systems.
+ 1st and 2nd level technical support of my clients system based products and the systems themselves
+ Liaise with R&D to provide solutions to complex technical problems
+ Support for field service engineers operating in the field both during working hours and outside working hours when on duty.
+ Provide assistance to the workshop and service centre for the repair of computer system components and instrumentation Occasional off-shore (oil platform) or overseas work.
+ Nominated non-support activities required by the Technical Support Manager.

Knowledge:
+ Competent at reading and writing programming languages (e.g. C,VB, SQL)
+ Appreciation of software technologies ( e.g. ActiveX, COM, DCOM)
+ Knowledge of PC technologies (e.g. Domains, DNS, Active Directory, DHCP, TCPIP)
+ Knowledge of Virtualization useful (e.g. VMware Workstation)
+ Competent in designing and reviewing Ethernet networks
+ Experience in capturing and analyzing protocols useful
+ Knowledge of process control applications for one of more the following industries; Metals & Heat Treatment, Pharmaceutical, Glass, Oil & Gas, Power, Plastics and Waste & Water
+ Must have a broad knowledge of industrial instrumentation.
+ Computer hardware and architecture
+ Ethernet technologies (Switches, Bridges and Routers etc) and TCP/IP communication
+ Windows XP/Server internals
+ Database SQLServer or MSAccess programming/support experience
+ Programming or scripting language experience use in SCADA system ideal
+ Knowledge of SCADA systems, ideally Wonderware’s InTouch or Intellution FIX32/iFIX
+ Confident when talking on the telephone with customers, sales people, and other related business contacts.
+ Knowledge of communication technologies; Modbus, Profibus, RS485, RS232, 4-20mA, DeviceNET

Experience:
+ Experience of DCS and process control systems preferred but not necessary

Education:
+ Degree in Computer Science, Software, Electrical, Electronic or Control Engineering, or similar related subject.

OTHER REQUIREMENTS

+ Will be on a call rota (typically 1-in-4 weeks) providing 24 hour cover.

Salary:
Up to £35,000 (d.o.e) plus benefits