Technical Support Engineer – AV
Full job description
PeopleWorks
Salary: £288 per day
Technical Support Engineer – AV, Audio Visual, Media, MacOS, Windows
Contract – 6 Months
£288 per Day – Outside IR35
West London Offices – Office Based, some Remote
One of the world’s most successful on-line luxury goods retailers is seeking a VIP, Executive Technical Support, Audio Visual Support Engineer, Media Support to be responsible for providing dedicated customer service & support to the VIP Executive Team based in UK Offices and working remotely. As part of this role you will also provide a dedicated Audio/Visual support function to business customers. You will own the Audio/Visual process end to end for meeting rooms, auditoriums and media displays in all London offices resolving issues quickly, documenting all elements of the function, providing coaching and training to customers and technical staff.
Main Tasks & Key Responsibilities:
Audio Visual, Media, Video Conference Technical support
> Provide responsive technical support for all VIP Senior Executives needs including Windows 7, OSX, Office 2013/2016, Outlook email and mobile working across multiple platforms (VPN, iOS, Android, Windows Mobile).
> Answering Executives helpline between 8:00am-6pm prioritising workload and using initiative in a fast-paced environment.
> Working with Desktop Services, and other Enterprise Technology Services Teams to facilitate project work-streams in the Executive environment.
> Provide multi-platform media services support and management across all business divisions, including all meeting rooms.
> Maintenance and development of Media/Presentation equipment and services.
> Making the customer use of Presentation/Media equipment and services as ‘easy to use’ as possible.
> Providing technical support for onsite presentations and video conferencing
> Ownership and management of requests in relation to any Media/Presentation equipment and services.
> Producing high quality documentation – procedures, manuals and room guides.
> Providing image capture facilities from a number of different media sources, i.e. Web, DVD or digital camera.
> Transfer of digital files between different mediums and formats.
> Attending and supporting off-site presentations.
Essential Skills & Skills Experience:
Audio Visual, Media, Video Conference Technical support
# Excellent knowledge of Media/Presentation technology and implementation of any Audio Visual equipment/services for new meeting rooms or areas.
# Excellent knowledge of organising and setting up any presentation for meetings across the company, using projector and video conferencing equipment.
# Knowledge of multiple file formats over different operating systems, significantly both Mac and PC.
# Knowledge of A/V connectivity methods and solutions.
# Able to deal with customers at all levels within the organisation.
# Excellent communication skills
# Manage own time and workload effectively, sometimes working to challenging and competing deadlines.
# Flexible and able to work different shifts as and when required
# Delivering Results & Meeting Customer Expectations
# At least 2 years’ experience in an Executive Support or Media Services support role
Key Words
AV. A/V, Audio Visual, Media Services, Video Conferencing, Meeting Rooms, Support, Technical Support, Presentation equipment, File formats, Windows, MacOS, Office, Mobile, iOS, Android, DVD, Digital Camera, OSX, Connectivity, Sound
To apply for this job please visit definitejobs.co.uk.