Residential Concierge

Salary: £33,600 per year

Elton Recruitment is recruiting on behalf of our client for a Residential Concierge on a 12-month fixed-term contract in the Westminster area of London. The Residential Concierge will ensure that all customers/guests receive the best possible service and journey experience. You will be responsible for providing a professional reception service and be a link between all stakeholders, including customers, contractors, clients and team members. This is an extremely varied role supporting all areas of the operation. The position is based on working five days out of seven on a rota basis and will include occasional weekends and bank holidays. The shifts involve working from 7:30am to 3:30pm or 2:30pm to 10:30pm or an eight-hour shift within these hours.

Responsibilities

• Interact with new and existing tenants, residents and guests whilst assisting the in-house operations teams with the smooth running of the business

• Manage any queries, incidents, or complaints and liaise with residents and departments to resolve any challenges

• Provide a warm welcome to all stakeholders visiting our client’s site and ensure the highest level of customer service is maintained

• Inspect apartments before occupation where possible to ensure everything is ‘perfect’ for the new tenant or resident

• Greet and induct new tenants or occupiers into their new apartment, demonstrating the estate facilities and the operation of the apartment

• Room any VIP clients for short let stays

• Facilitate viewings and show-rounds outside business hours

• Be present and assist in departments during peak or busy periods, as required

• Be a contact point for residents dealing with any day-to-day operational queries/complaints in the absence of a departmental manager

• Act as a coordinator between tenants and the facilities team where appropriate

• Support the events team with conferencing in their absence by meeting and greeting and providing a point of liaison

• Liaise with new tenants and residents when necessary to walk them through processes or complaints, assisting where necessary with issues to resolve them to a satisfactory conclusion

Essential

• Strong track record of providing excellent customer service

• Problem-solving/lateral thinking

• The role will require the ability to plan effectively, problem solve and act as a role model for excellent service delivery

• Able to work under own initiative

• Previous experience within Hospitality, Serviced Apartments or BTR would be desirable

Salary: £33,600for a one-year fixed-term contract. This is an amazing opportunity with a salary that includes an excellent benefits package.

Due to the volume of applications anticipated for this role, if you have not had a response from us within 14 days, please assume that your application has not been successful on this occasion.

Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application.